FAQ (سئوالات متداول)

سئوالات مالی
InstaForex trading servers
سئوالات مربوط به واژه های تجاری
سئوالات برنامه شراکت
PAMM system
ForexCopy system
Forex Options
Questions about account verification
سئوالات کلی

What methods of replenishment are available in InstaForex?
You can replenish your account by means of WebMoney, CONTACT, RBKMoney, MoneyBookers/Skrill, Liberty Reserve and wire transfer. Withdrawal is possible by means of the same method which you used when replenished your account.

Does company charge any commission for replenishment or withdrawal?
The company doesn’t charge any commission, however, you should take into consideration that payment system itself takes commission as well as bank takes commission for wire transfer.

How much time does it take to replenish trading account?
The replenishment via Webmoney, Liberty Reserve and RBKMoney is processed immediately, via CONTACT, MoneyBookers/Skrill and credit cards – up to 24 hours. Replenishment by means of wire transfer takes 2-4 days.

How much time does it take to withdraw funds from the trading account?
Withdrawal via Webmoney, Liberty Reserve and other payment systems takes 1-3 hours. Withdrawal by means of wire transfer takes 2-4 days.

What is the minimum sum of withdrawal?
There are no limits for withdrawing. You can withdraw any balance from your account.

What is the minimum sum for deposit?
Minimum sum for deposit via electronic payment system is 1 USD, via credit card is 50 USD, via wire transfer is 300 USD.

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Which IP addresses do InstaForex Company’s trading servers have?

Clients of InstaForex Company have a great opportunity to choose any out of 10 suggested trading servers to work with.

When registering a live trading account with InstaForex, you get a chance to choose the server for your account. All available servers for the trading accounts opened with InstaForex are listed below:

server in the USA with the address InstaForex-USA.com or 174.36.56.108:443 can be used for trading account numbers from 10000 to 1000000;

server in the USA with the address InstaForex-USA2.com or 5.9.152.23:443 can be used for trading account numbers starting from 8000000;

server in Singapore with the address InstaForex-Singapore.com or 111.235.136.17:443 (75.126.185.122:443) can be used for trading account numbers starting from 7000000;

server in Netherlands with the address InstaForex-EUROPE.com or 173.192.99.66:443 can be used for trading account numbers starting from 5000000 to 6000000;

server in Hong Kong with the address InstaForex-HongKong.com or 88.198.19.179:443 can be used for trading account numbers from 1000000 to 2000000;

server in Great Britain with the address InstaForex-UK.com or 188.138.48.84:443 can be used for trading account numbers from 2000000 to 3000000;

server for cent accounts with the address InstaForex-Cent.com or 46.4.115.236:443 can be used for trading accounts with the number from 3000000 to 3500000;

server for cent accounts with the address InstaForex-Cent2.com or 50.23.255.158:443 can be used for trading accounts with the numbers from 3500000 to 4000000.

In the process of registering a demo account, specify one of the following servers:

server for contests that has an address InstaForex-Contest.com or 188.138.56.57:443 can be used for demo accounts with the numbers from 65000000;

server for other demo accounts has an address InstaForex-Demo.com or 67.228.75.130:443.

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یک InstaForex lot معادل چیست؟ آیا با lot معمول و متداول فرق دارد؟

یک InstaForex lot برابر است با 1000 واحد از ارز پایه که ده برابر کمتر از lot معمول و متداول است. به معنای آنست که هنگام تجارت در بازار پول، مشتریان ما، خطرات خود را تا 10 واحد کاهش می دهند.

اهرم به معنای چیست؟

اهرم عبارتست از نسبت مقدار استفاده شده در یک معامله به نسبت سپرده لازم: 1:100, 1:200, 1:1000. یک اهرم 1:100 به معنای آنست که شما برای انجام معامله، یک واحد در مقابل 100 واحد واسطه نیاز دارید.

کدام نوع اهرم بوسیله InstaForex پشتیبانی می شود و من چگونه می توانم اهرم را عوض کنم؟

به هنگام افتتاح یک حساب می توانید هر اهرم 1:1 الی 1:1000 را انتخاب کنید. سپس برای تغییر اهرم حساب باید با واحد پشتیبانی مشتری از طریق ایمیل یا هر شیوه مناسب دیگری، تماس برقرار نمایید.

چرا نمی توانم تمام علامتها را در گزارش بازار ببینم؟

علایمی که می بینید به نوع اشتراک ترمینال شما ارتباط دارد. برای توسعه این لیست، لطفا روی آیتم گزارش بازار، کلیک راست کنید و " Show all symbols" را انتخاب کنید.

آیا می توان درآمدها را درحالی افزایش داد که رخدادهای خبری، در حال وقوع می باشند؟

Instaforex هرگز در طول رخدادهای خبری، درآمدها را افزایش نمی دهد. هر تاجر می تواند مطمئن باشد که شرایط تجارت، ثابت خواهد بود – حتی در طول وقوع اخبار.

آیا می توانم به مشاورین رجوع کنم؟ آیا محدودیتی وجود دارد؟

هیچ محدودیتی در استفاده از مشاورین وجود ندارد.

آیا یک تاجر می تواند به شرکت، پول بدهکار باشد؟

نه امکان ندارد. اگر حساب یک تاجر به هنگام تجارت، قرمز باشد، شرکت آنرا صفر می کند.

آیا هیچ تفاوتی بین تجارت زنده حقیقی و demo وجود دارد؟

هیچ تفاوتی در مفاد و شرایط و ابزار تجارت وجود ندارد. تجارت با حسابهای demo، همانند تجارت با حسابهای زنده می باشد. فقط اینکه برای حسابهای demo، هیچ گزینه سپرده و برداشت وجود ندارد.

حداقل سپرده چیست؟

برابر است با 1 دلار آمریکا که به شما فرصت انجام یک معامله با هر ابزاری را می دهد.

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اگر شریک شوم چه مزایایی برایم دارد؟

برای هر معامله، 1.5 pips دریافت می کنید. این امر در همه جای دنیا، ثابت و استاندارد است.

چگونه می توانم مشتری جذب کنم؟

می توانید از طریق ارسال لینک مشارکت، مشتری جذب کنید. زمانیکه آنها روی این لینک کلیک می کنند نفرات شما محسوب خواهند شد. همچنین می توانید اطلاعات را بین دوستانتان منتشر کنید. آنها نیز نفرات شما محسوب خواهند شد اما شما باید نام و شماره حساب آنها را یادداشت کنید.

آیا هیچ محدودیتی برای برداشت هزینه کمیسیون مشارکت وجود دارد؟ خیر، محدودیتی وجود ندارد.

آیا هیچ نیازی جهت شرکت در برنامه مشارکت وجود دارد؟

نه. هیچ چیز خاصی لازم نیست. می توانید براحتی با انتشار اطلاعات بین دوستانتان و همچنین فعالیت بعنوان نماینده تجارت InstaForex در منطقه خود، مشتری جذب کنید.

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What is the PAMM contact information which I should enter after the registration with the PAMM system and what is it for?

This information will be available for your investment contractors. When you accept an investment request, this information becomes visible for you and vice versa. It establishes the communication between the system users as the company is only a technical intermediary giving the guarantee of money refund and trader's share calculation without interference in other issues between a trader and investor.

What account currency is required for registering with the PAMM system?

Only US dollar accounts can be registered with InstaForex PAMM system. If you do not have a US dollar account, you can open it online on the company's website.

I am a PAMM trader and I have accepted the investment request. What does the Waiting for Synchronization status mean?

The Waiting for Synchronization status means that your investment will be processed as soon as possible. All investment requests are processed once an hour.

I am a PAMM trader. Why did not my balance increase after I accepted a new investment?

After you click "Accept investment", the investment status changes to "Waiting for synchronization", which means that it is necessary to wait for a while until the investment reaches the account. In case there are other investments waiting for synchronization, they will be added to the account simultaneously.

Can you guarantee that a PAMM trader will not lose my money?

InstaForex PAMM system does not guarantee that the managing trader will take profit. It is meant for ensuring the technical coordination between traders and investors, which includes monitoring of PAMM accounts, money acceptance and refund. Therefore, the system guarantees your funds protection, so they will not be withdrawn by the PAMM trader. Moreover, the system ensures that you can withdraw your investment from the PAMM trader's account at a short notice within 30-60 minutes after requesting (depending on the synchronization).

Can a PAMM trader withdraw my invested funds?

InstaForex PAMM system protects investors against the risk of funds withdrawal by a PAMM trader. A PAMM trader can withdraw only his share of PAMM account not involved in trading.

Is it possible that a refund request of an investor can cause the stop out on a PAMM trader account?

If the investors share in the account is over 90% and there are a few of them or only one investor, then it is possible. But the PAMM system allows accepting investments from hundreds of PAMM traders and keep funds from hundreds of investors on one trading account, so the possibility of simultaneous withdrawal is very low and inversely proportionate to the number of investors.

Can I register an affiliate account with the PAMM system?

Yes, you can register an affiliate account with the PAMM system, but this service is available only for PAMM investors and PAMM partners.

Where can I see the current profit that I can withdraw from the PAMM trader account?

Choose PAMM system in Client Cabinet and click "My Investments". Please note that investor can withdraw only the TOTAL investment amount. If you plan to withdraw parts of the investment, you should invest different amounts to be able to withdraw them separately.

Is the SMS notification service about new investment requests free for a PAMM trader?

Yes, the service is free, but there is a limit of 10 SMS per 24 hours for one account.

Can a PAMM investor receive an affiliate commission from the PAMM trader registered with his affiliate account?

At present there are no restrictions on receiving affiliate commissions from PAMM accounts. Nevertheless, such affiliate accounts is subject to the basic rules of InstaForex affiliate program.

I am a PAMM trader, can I change a commission rate for my investors?

You set a commission rate at registering with the PAMM system. It can be changed at any time in PAMM Cabinet but will be effective only for new investments. Besides, you can create sets of conditions, so a PAMM investor can choose the conditions of investing in your PAMM account he likes best.

I am a PAMM investor, and I had sent an investment request to a PAMM trader. He have not accepted or declined it. What is the validity of the investment request, and when will the investment be credited back to my trading account?

If the PAMM trader is inactive during 72 hours after receiving an investment request, the investment will be refunded to your PAMM investor account automatically. You can also withdraw your investment if it has not been accepted by the trader.

Can I take my profit not withdrawing the investment?

Yes, you can. In order to receive part of the profit, request a rollover. This option is available in the Investments section of PAMM Cabinet. This option is active only for profitable investments. Both PAMM trader and PAMM investor can use the option.

What is rollover in InstaForex PAMM system?

Rollover is an option that allows taking profit not withdrawing the investment. When the rollover is activated, a PAMM investor and a PAMM trader receive their profit according to the profit allocation ratio.

Can a PAMM trader deactivate the PAMM service (remove account from the monitoring list)?

If you want to register with the PAMM system as another user (PAMM investor or PAMM trader), you have to open a new trading account. InstaForex Company does not set any limits to the number of opened trading accounts in one name. Soon we will add the Remove Account from Monitoring function.

Can I invest a bonus in a PAMM trader account?

You can invest only the Welcome bonus 30% in a PAMM trader account.

Which personal data of a PAMM trader is available to a PAMM investor?

A PAMM investor can see the following information about the PAMM trader in Monitoring on default: account number, project name, ICQ and YM, and the name and email of a trader if he shows it. Additional information is available after investing.

Which personal data of a PAMM investor is available to a PAMM trader?

A PAMM trader sees the account number of the investor, his phone number and email registered in the PAMM system.

Can a PAMM trader account get a bonus?

Yes, a PAMM trader can get a bonus.

Can an account with a bonus be registered as PAMM trader account? And what is the destiny of the bonus?

An account with a bonus can be registered as PAMM trader account. The bonus will not be cancelled and will be recorded as PAMM trader's funds.

If an investor replenishes his account, receives bonus and then invests funds, will the bonus be cancelled?

The Welcome bonus shall not be cancelled. You are allowed to invest your bonus. Yet, if certain part of the bonus has been left on the account after the investment, this part shall be cancelled until the refund of the investment.

Where an investor can see the commission rate set by the trader?

In Monitoring. If his investment request was accepted, the trader commission rate will also available in the My Investments section of PAMM Cabinet.

When the funds deposited by the account holder will be displayed in PAMM Monitoring?

On average, new deposit appears on the chart within 2-3 hours (refreshment once in 3 hours) after it was credited to the account and within 5-10 minutes in Monitoring (exclusively of the chart).

Does a partner receive an affiliate commission for trading of his client (who became a PAMM trader) with the invested funds?

Yes, according to the normal procedure.

How the loss is divided between the trader and investor? Proportionate to their shares participating in trading or in accordance with the profit allocation?

The loss is divided proportionate to the investor and trader shares in the account. Trader commission rate is not important in this case.

When will the funds withdrawn from the PAMM account become available for transfer within InstaWallet?

The funds withdrawn from the PAMM account will become available 12 hours after being credited to your account.

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What is the ForexCopy system?

The ForexCopy system provides for copying deals of a trader in a real time mode and opening them automatically on the account of a follower. ForexCopy followers can adjust the number of trades, set the preferred ratio of lots and trading instruments to copy deals on from a certain ForexCopy trader.

Can I, as a ForexCopy follower, choose instruments and the ratio of lots for trades to copy to my account?

Yes, you can. You can copy all the trades or just trades on the instruments you chose.

When does a ForexCopy trader receive commission for his trades that has been copied?

The commission is credited to a ForexCopy trader right after either he or a ForexCopy follower cancels the subscription. If a ForexCopy trader has chosen the option of daily subscription, he will be paid the commission every day, at 23:30 GMT+2.

Can I, being a ForexCopy follower, cancel a trade copied if I consider it potentially unprofitable?

You can close it in MetaTrader, but it is impossible to cancel it.

Is an application for subscription approved automatically or personally by a ForexCopy trader?

It is a ForexCopy trader who decides whether to approve applications for copying his trades automatically or manually. If the application is not approved within 72 hours, it is cancelled automatically.

How fast are trades copied within the ForexCopy system?

There might be a delay of 15 seconds maximum, but orders copied are always identical to those opened on the account of a ForexCopy trader.

Why is the list of currency pairs to choose from so small?

The list contains the most popular trading instruments only. If you select the All InstaForex Trading Instruments option, trades on all the instruments employed by a trader will be copied, including futures, stocks, and so on.

A ForexCopy trader changed the commission after I had subscribed to his deals. Shall I pay the initially set commission or the new one?

You will pay the commission you initially agreed to pay until the end of your subscription period. However, new followers of this ForexCopy trader will pay the newly set commission.

Will the order settings of a follower be changed if a trader modifies the order copied?

Yes, the order settings of a ForexCopy follower will be changed as well.

If a ForexCopy follower lacks money to pay the commission to a ForexCopy trader, does it mean that a trader will not get it at all?

In case a ForexCopy follower does not have sufficient funds to pay a ForexCopy trader the commission, all his funds will be debited from his account to cover the commission. If there is still a sum to be paid, it will be fixed by the system and debited as soon as a ForexCopy follower replenishes his account, no later than 72 hours after the subscription period expires.

Can I unsubscribe from the deals of a ForexCopy trader?

Yes, you can, provided you closed all his deals copied and currently open on your account.

Can a ForexCopy trader unsubscribe a ForexCopy follower from his deals?

Yes, a ForexCopy trader can unsubscribe a ForexCopy follower from his deals provided all the deals copied to the follower’s account are closed, and the commission paid by the follower is more than 0.

How a pending order is copied to a ForexCopy follower account?

The pending order is copied to the ForexCopy follower account when it is executed on the ForexCopy trader account.

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When is option trading available?

Option trading is available from 00:01 (GMT+02) Monday to 23:50 (GMT+02) Friday except for days off on Forex.

Are there any daily limits on buying options?

There are no limits on the number of options or total value of options per day.

What accounts (with regards to account currency) are available for option trading?

Option trading is available on accounts in USD, EUR, and RUR.

What is the maximum and minimum option value?

The minimum and maximum option values on USD accounts are $1 and $1,000, respectively. On EUR accounts, EUR 1 and EUR 1,000. On RUB accounts, the minimum value is RUB 30 and the maximum value is RUB 15,000.

Where do the option prices come from?

The option price is the candlestick open price from the InstaForex-USA live account server.

Can I cancel the purchased option?

You can cancel the purchased option 3 minutes before its activation with 10% fee. You cannot cancel the option after it is activated.

What if the activation price is equal to the closing price?

If the activation price is equal to the closing price, the option is recorded as losing because the specified term has not become true.

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Where can I verify my account?

You can verify it in the Client cabinet -> Account settings section -> Verify account.

How long does it take to verify an account?

Account verification can take up to 72 working hours.

Is it necessary to verify an account?

In compliance with InstaForex Public Offer Agreement, verification of a real trading account is optional and for your consideration. This procedure is not required to be passed by every client opening an account. Yet, it is obligatory for activation of certain services offered by the Company.

Are depositing and withdrawing available for unverified accounts?

Yes, you can deposit and withdraw funds from your unverified accounts without any obstacles.

What documents are required for account verification?

Any identifying documents are accepted. A passport (ID) or a driving licence are preferred though.

What is the minimum/ maximum size of a scanned document copy is accepted for verification?

There is no minimum scanned document copy as such. But the document is to be of high quality, so that its data could be easily read. The maximum size is 2 MB.

The document is not accepted for verification in the following cases: the scanned document copy is of low quality. You sent the document that is unsuitable for verification (no photo and your full name). The document you sent was already used for the first level of verification.

An error occurred when I was trying to upload the document, what shall I do?

If you get an error message and your document fails to be uploaded, please send detailed information about the error to support@instaforex.com, specify the number of your account and attach the screenshots of the error page. You can also try to verify your account using another Internet browser.

What are the advantages of account verification?

If you passed all verifications steps, you can employ supplementary services offered by the Company that are not available for unverified accounts.

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اگر تجارت با فارکس را با یک حداقل سپرده شروع کنم، چقدر درآمد خواهم داشت؟

کلا به تجربه شما بستگی دارد. تجارت بازار ارز به خطرات از بین رفتن پول و سپرده وصل است و این امر باید از سوی فرد تاجر، مدنظر قرار بگیرد. شما باید تخصص و خطرات خود را ارزیابی کنید. شرایط تجارت InstaForex بدین علت ایجاد شده اند که تبدیل شدن به یک تاجر ماهر از یک تاجر تازه وارد، آسانتر شود.

سطوح مقاومت و پشتیبانی به چه معنا هستند؟

یک سطح پشتیبانی عبارتست از یک سطح، پایینتر از نرخ ارز که می تواند سیر صعودی داشته باشد. یک سطح مقاومت عبارتست از یک سطح در بالای نرخ ارز که می تواند سیر نزولی داشته باشد.

فروش سهام دنباله دار چیست؟

این یک دستور فروش سهام است که در آن، قیمت فروش سهام با نرخ ثابت کمتر از قیمت بازار تعیین می شود. اگر قیمت بازار بالا برود قیمت فروش سهام نیز به همان نسبت بالا می رود. اگر قیمت بازار افت کند، قیمت فروش سهام، ثابت می ماند. بدین نحو فرد تاجر می تواند یک محدودیت بر حداکثر خسارت ممکن قایل شود اما درآمدها را محدود نکند بدین معنا که فروش سهام دنباله دار، از قیمت فعلی، با X pip پیروی می کند. بنابراین یک فروش سهام دنباله دار، یک روش کنترل فروش سهام است. توجه کنید که "قیمت را تا سود دنبال می کند". فروش سهام دنباله دار فقط زمانی کاربرد دارد که ترمینال تجاری شما از طریق اینترنت به سرور وصل باشد.

جابجایی رقم قیمت و سود، به معنای چیست؟

رقم سود عبارتست از 100 pips سود. جابجایی این رقم به معنای جابجا کردن 100 pips می باشد. قیمتهای گرد را نیز رقم می گویند. بعنوان مثال " EURUSD به رقم هفدهم رسید" به معنای آنست که این نرخ به حد 1700/1 رسید.