GMT+02 used as the standard time for contests and option trading. The transition to summer/winter time is carried out based on US standards - on the second Sunday in March and the first Sunday in November.
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Technical questions
- Server error or connection problems
- No connection with server
- Wrong profit (profit on another deal)
- Problems with order opening
- Import of custom indicators
- I’ve lost some/all details of my account. What shall I do? How to change the account details?
- I cannot see the deals made before in my account history
- Take-profit was not activated or a buy/sell stop order was not executed although the price had touched it
- Can I use the Metatrader 4 trading platform on Linux?
- Mobile trading
- How can I change the account type?
- Arabic symbols are not displayed in the trading terminal
- Can I use the MetaTrader 4 trading platform on Mac OS?
- The letter about opening an account was not received.
- Swap was not charged, although the function was not deactivated
- I do not have access to the trading platform right now. Is it possible to close a deal in any other way?
- List of possible errors when working with platform
- FAQs about trading conditions
- Proxy settings for Platform installation
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Financial questions
- Restrictions on depositing/withdrawing funds
- Minimum deposit
- Minimum withdrawal
- Problems with depositing/withdrawing funds
- Commissions
- Canceling of withdrawal
- Delay in deposit/withdrawal of funds
- Taxation
- Time of depositing/withdrawing funds
- Bank card verification
- Forex calculator
- Methods to withdraw and deposit finds
- Methods to withdraw and deposit finds
- Changing of details
- Exchange rate conversion
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Trading accounts
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Account management
- How do I change my personal information?
- How do I change my account type?
- How can I change the leverage?
- How do I change trader password?
- How can I change investor password?
- How can I recover pin code?
- How can I recover the code word?
- How can I recover trader password?
- How can I activate Swap Free?
- How do I link an account to an existing account?
- Account Opening
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Account management
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Trading conditions
- Calculator
- Trading at Forex
- Does InstaForex have a license?
- Paper agreement with the company
- Contracts CFD on demo-account
- Triple Swap
- Account insurance
- Terminal time
- May I know who is the counterpart of your company?
- What are new advantages in the Client cabinet of your company?
- Is your company an ECN-broker?
- Are your spreads fixed?
- There was developed such positive feature as trading account safety at a bank level
- Do you provide news/analytics?
- Do you have mini/micro/cent accounts?
- The actions of the client in case of a claim for quotation/ dealing/ operation of the terminal
- Cent Accounts
- Trading servers of InstaForex company
- Two-factor authentication
- InstaForex system of servers
- Partnership program
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Contests
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Real scalping InstaForex
- Requirements for the Real Scalping contestants
- Receiving the prize won in the Real Scalping contest
- Withdrawal of the prize money received in the Real Scalping contest
- Registration period for the Real Scalping contest
- Determination of the Real Scalping winners
- Real Scalping prize fund
- Real Scalping contest period
- The main trading conditions of the Real Scalping contest
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Great Race InstaForex
- Great Race contest period
- Great Race prize fund
- Requirements for the Great Race contestants
- Special trading conditions for the Great Race contest
- Publication of the Great Race results
- Determining the winners of the Great Race contest
- Receiving the prize won in the Great Race contes
- Withdrawal of the prize money received in the Great Race contest
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Lucky Trader
- Lucky Trader contest period
- Lucky Trader prize fund
- Registration period for the Lucky Trader contest
- Requirements for the Lucky Trader contestants
- Special trading conditions of the Lucky Trader contest
- Publication of the Lucky Trader results
- Determination of the Lucky Trader winners
- Receiving the prize won in the Lucky Trader contest
- Rating calculation for the Lucky Trader contest
- Disqualification from the Lucky Trader contest
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Common questions on all contests
- About contests
- Disqualification
- Who can participate in contests?
- Currency of the contest account
- Server IP address for contest accounts
- Contests and trading accounts
- Incorrect account registration
- Required documents
- Receiving the prize
- List of participants
- Trading with the contest account
- Server IP address for contest accounts
- Closing trades on the contest account
- Contest account
- Standard time used for contests
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InstaForex FX-1 Rally
- FX-1 Rally contest period
- FX-1 Rally prize fund
- Registration period for the FX-1 Rally contest
- Requirements for the FX-1 Rally contestants
- Special trading conditions of the FX-1 Rally contest
- Publication of the FX-1 Rally results
- Determination of the FX-1 Rally winners
- Receiving the prize won in the FX-1 Rally contest
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One Million Option
- One Million Option contest period
- One Million Option prize fund
- Registration period for the One Million Option contest
- Requirements for the One Million Option contestants
- Special trading conditions of the One Million Option contest
- Publication of the One Million Option results
- Determination of the One Million Option winners
- Receiving the prize won in the One Million Option contest
- Miss Insta Asia 2020
- Chancy Deposit
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InstaForex Sniper
- InstaForex Sniper contest period
- InstaForex Sniper prize fund
- Registration period for the InstaForex Sniper contest
- Requirements for the InstaForex Sniper contestants
- Publication of the InstaForex Sniper results
- Receiving the prize won in the InstaForex Sniper contest
- The main trading conditions of the InstaForex Sniper contest
- Withdrawal of the prize money received in the InstaForex Sniper contest
- Special trading conditions of the InstaForex Sniper contest
- Determination of the InstaForex Sniper winners
- Trade Wise, Win Device
- Win Ferrari from InstaForex
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Real scalping InstaForex
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MT5 Real Accounts
- What is the minimum deposit for MT5 accounts?
- Can I have a bonus for a deposit to my MT5 account?
- What leverages are available for MT5 accounts?
- Why do I fail to log in to my Client Area?
- Is it possible to transfer funds from MT4 to MT5 account or from MT5 to MT5 account via the transfer between accounts option?
- Is there a MT5 Eurica account type?
- Which currencies are available to open an MT5 account in?
- May I register my MT5 account with the PAMM system?
- Do partners get an affiliate commission on MT5 accounts?
- Can I activate the Segregated Accounts service for my MT5 account?
- May I register my MT5 account with the InstaRebate system?
- May I take part in a contest like InstaForex Lotus or Chancy deposit with my MT5 account?
- Can I trade options with MT5 account?
- Is it possible to change leverage on MT5 accounts?
- Why are most trading instruments unavailable for MT5 accounts?
- Can I activate the ForexCopy service for my MT5 account?
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Forex education
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Glossary
- Account history
- Balance
- Base currency
- Broker
- Candlestick shadow
- Client log file
- Closed transaction
- Contract for difference
- Contract specification
- Conversion arbitrage
- Cross rates
- Equity
- Expert advisor
- Force majeure
- Fractal
- Free margin
- Futures contracts
- Gap on the chart
- Hedging
- Index
- Indicator
- Intraday trading
- Leverage
- Liquidity
- Margin
- Margin call
- Market opening
- Non-market quote
- Normal market conditions
- Obvious error
- Open position
- Order
- PAMM account
- Pending order
- Pip
- Pipsing
- Point
- Quotation
- Quotes feed
- Scalping
- Server log file
- Spam
- Spike
- Spread
- Stop Loss order
- Stop out
- Swap (swap - storage)
- Take Profit order
- Tick
- Trading platform
- Transaction volume
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Macroeconomic indicators
- Gross Domestic Product (GDP)
- Trade balance
- Current account balance
- Investment inflow
- Consumer Price Index
- Producer Price Index
- Money supply
- ISM PMI
- The Michigan Consumer Sentiment Index
- Nonfarm Payrolls
- Unemployment rate
- Employment cost index
- Germany's business climate
- Consumer confidence index
- Industrial production index
- Leading indicators index
- Industrial goods, components, and semi-finished products in warehouses.
- Construction costs
- Consumer credit
- Balance of payments
- Housing starts
- Unemployment claims
- Services PMI
- New home sales
- Personal income
- Wholesale inventories.
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Types of strategies
- Elliott Wave Theory
- Williams Alligator indicator
- Pullback trading
- Breakout trading
- Money Management
- Intraday trading
- Long-term trading
- Locking
- Martingale
- News trading
- Medium-term trading
- Scalping
- Chaos Theory
- Mirror theory
- Automated trading
- Ultra-Short Strategy
- Average daily trading strategy for EUR/JPY
- Long-term trading strategy for EUR/JPY
- EUR/JPY pipsing
- Swing trading
- Short-term trading
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Technical analysis
- Additional analysis tools
- Dow Theory
- Trend reversal patterns
- Trend continuation patterns
- Fibonacci numbers
- SAR (Parabolic Stop and Reverse)
- Japanese candlesticks (I)
- Japanese candlesticks (II)
- Chart types
- Price, trading volume and open interest
- Support, resistance and trend types
- Moving averages
- Simple moving average
- Bollinger bands
- DMI (Directional Movement Index)
- Moving average envelopes
- Exponential moving average
- Weighted moving average
- Moving average convergence divergence
- Support and resistance levels
- Trend and range fluctuations
- Trend lines
- Andrew's pitchfork
- Trendline correcntion, the fan principle
- Tic-Tac-Toe chart
- Chapter 1. Introduction
- Chapter 2. Forex market participants
- Chapter 3. Currency designation in the Forex market
- Chapter 4. Types of forex transactions
- Chapter 5. Forex quotes
- Chapter 6. Buy and sell price of currency pairs and spread
- Chapter 7. Cross currency pairs
- Chapter 8. Trading sessions
- Chapter 9. Forex market and exchange offices
- Chapter 10. Margin trading
- Chapter 11. Margin requirement
- Chapter 12. Interest rates and swaps
- Chapter 13. Profits of Forex market players
- Chapter 14. Calculation of profit and loss
- Chapter 15. Difference between forex trading and gambling
- Chapter 16. Forex trading vs. stock trading
- Chapter 17. Stock exchanges and stock indices
- Chapter 18. Commodity currencies on Forex
- Chapter 19. George Soros: The story of one trader
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Glossary
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Verification
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Verify trading account
- Where can I verify my account?
- How long does it take to verify an account?
- Why is verification necessary?
- Is account verification mandatory?
- Can I make a deposit/withdraw money if my account is not verified?
- What documents are required for account verification?
- What are the advantages of upgrading my account to the second verification level?
- What is the minimum/maximum file size accepted for verification?
- My document for verification was rejected. What can I do?
- I tried to upload a document for verification but an error occurred/nothing happened. What shall I do?
- What are the advantages of account verification?
- How to verify an account?
- What are the requirements for the documents uploaded for verification?
- Can I be sure that my personal data won’t be maliciously used?
- Where can I see my verification status?
- I can’t upload documents in the Client Area. What shall I do?
- Where is a field for uploading documents to the third verification level?
- What is the third verification level for?
- I uploaded a photo for the third verification level but it was declined. Why?
- How to verify my trading account with my mobile phone?
- How do I check/reduce the size of the file?
- What are the requirements for an ID card downloaded for verification?
- I got an email saying “Your account has been verified (with limitations).” What does it mean?
- I uploaded an electronic bank statement or a bill for utility services, but they were rejected
- I verified my account several years ago. However, now, the company has rejected it. Why did this happen and what should I do?
- I cannot edit the name and phone number in the personal data section of the trading account on my own
- The message “Expires soon” appeared in my Client Area. What does it mean?
- What is the right way to upload doсuments for verification?
- How to make a screenshot of the egov Client Area correctly
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Verify bank card
- I have a no-name bank card. Can I verify it?
- Should there be a signature on the card’s back side?
- What is the best way to take a photo of a card to get it verified?
- How do I check/reduce the size of the file?
- I uploaded a bank card photo for verification but my request was rejected? What shall I do?
- Should I verify my bank card every time I make a deposit?
- How many bank cards may I verify?
- Where should I upload my bank card to get it verified?
- How can I hide the sensitive data?
- Is it safe to give you my bank card data?
- I have already made a deposit but I don’t want to verify my bank card. How can I get my money back?
- How to verify my bank card with my mobile phone?
- Can I use an online card to deposit/withdraw funds?
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Verify trading account
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Company Services
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PAMM-System
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General questions
- What is PAMM-contact information filled after the participation request in the PAMM-system and what is it for?
- What account currency is required for taking part in the PAMM-system?
- I am a PAMM-trader, why my balance did not increase after accepting a new investment?
- Can you guarantee that the PAMM-trader will not lose my money?
- Can the PAMM-trader withdraw my invested funds?
- Can there occur a situation when a refund request by the investor can cause Stop Out immediately on the PAMM-trader's account?
- Can I register an affiliate account in the PAMM-system?
- Where can I see the current profit can be withdrawn from the PAMM-trader account?
- Is the SMS notiification service about new investments by the PAMM-trader free?
- Can a PAMM-investor be a holder of the affiliate account by means of which the PAMM-trader account was opened?
- I am a PAMM-trader, can I change the commission size obtained for managing the invested funds?
- I am a PAMM-investor and I've sent the investment request. The PAMM-trader did not accept it and did not refuse from it as well. When the investment amount comes back to my trading account?
- Can a PAMM-Trader disactivate the PAMM-service (refuse from participation in monitoring)?
- Can I invest bonus funds in a PAMM-trader account?
- Which personal data of an Investor is visible for PAMM-trader?
- Which personal data of a Trader is visible for PAMM-investor?
- Can a PAMM-investor cancel his investment request?
- Does the partner receive a reward for trading of a client attracted by him (who became a PAMM-trader) with the invested funds.
- After what time the funds deposited by the account holder will be displayed in the Monitoring of PAMM-accounts?
- Where the investor can see the commission size charged from profit and set by the Trader?
- Can an account register as a PAMM-trader having received a bonus? And what will be done with the bonus?
- Can a PAMM-trader account get a bonus?
- If the investor replenishs his account, receives bonus and then invests funds in the trading accounts will the bonus be cancelled?
- Can I withdraw my profit not returning the investment?
- What is rollover in InstaForex PAMM-system?
- How is the simple rating calculated?
- Do a PAMM trader and a PAMM investor receive a part of annual interest rate profit?
- Do a PAMM trader and a PAMM investor receive a part of rebate?
- How much time does it take to get profit I withdrew via Rollover?
- Is the Rollover function available for both PAMM traders and PAMM investors?
- If a PAMM investor ordered a Rollover, will a PAMM trader get his share of the profit withdrawn by a PAMM investor?
- Why did my investment shrink after I ordered a Rollover?
- Where can I find the PAMM Public offer agreement?
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Affiliate Pamm program
- The purpose of the PAMM Affiliate Program
- How can I become PAMM partner?
- What statistics can be accessed PAMM partner?
- Example of taking profit
- Advantages of PAMM Affiliate Program
- Steps of registration in the PAMM Affiliate Program
- When and how does a PAMM partner get a commission for investments of attracted investors?
- Can a PAMM trader change the commission size for a PAMM partner?
- What is the procedure of attaching an attracted client to a PAMM partner?
- Does a PAMM partner get a commission from unprofitable investments?
- Can a PAMM investor activate the PAMM partnership programme service?
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General questions
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ForexCopy System
- ForexCopy system
- Features of ForexCopy Trading
- Accrual of the ForexCopy commission
- Cross accounts
- Closing a ForexCopy Trading account
- Trader's commission for a subscriber's losing position
- Trader's commission for a profitable trade performed by a subscriber
- Cancellation of ForexCopy Trading application
- Application for ForexCopy Trading
- Execution speed in ForexCopy
- How to choose currency pairs in ForexCopy
- How to pay ForexCopy commissions
- Changes in commission payment tariffs in ForexCopy
- No funds to pay ForexCopy commissions
- Unsubscribe from ForexCopy Trading
- Restrictions on ForexCopy Trading subscription
- Orders modification for subscribers
- Copying options
- Dedicated server
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PAMM-System
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Bonuses
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Welcome Bonus 30%
- Duration of 30% Bonus campaign
- Rules on withdrawing 30% Bonus
- Cancellation of 30% Bonus in part after withdrawal
- Cancellation of Welcome Bonus
- Bonus reduction after withdrawal of funds
- Withdrawal of profits gained from Welcome Bonus
- Paragraph 8 of Agreement on 30% Bonus
- How to receive 30% Bonus
- How to obtain fixed and/or floating bonus
- How many 30% Welcome Bonuses can be claimed
- Participation in 30% Bonus campaign
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StartUp no deposit bonus
- StartUp Bonus and deposit
- Account verification to receive StartUp Bonus
- How to gain profits with InstaForex StartUp Bonus
- Swap-free trading on account with StartUp Bonus
- Investing bonus funds
- Currency of StartUp Bonus account
- What accounts are allowed to participate in StartUp Bonus program
- How to manage profits earned from StartUp Bonus
- StartUp Bonus and InstaRebate program
- Withdrawal of StartUp Bonus
- Withdrawal of funds from bonus account
- What accounts are not allowed to participate in StartUp Bonus program
- Bonus size
- Get Bonus button does not work
- Trading disabled message
- Refer Friend Bonus
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The Floating Welcome Bonus 55%
- How to receive 55% Bonus
- How often 55% Bonus can be received
- Rules of 55% Bonus withdrawal
- Cancellation of 55% Bonus in part
- Cancellation of 55% Bonus
- Reduction of 55% Bonus
- Restrictions on withdrawing profits when trading 55% Bonus
- How to receive 55% Bonus
- Paragraph 7 of Agreement on 55% Bonus
- Duration of 55% Bonus campaign
- Welcome bonus 100%
- InstaForex Coupon bonus
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Bonus Club
- How many accounts can be used with one Club Card?
- When is the Club Bonus activated?
- Club Card activation code
- Club Card delivery
- Who can get the Club Bonus?
- How many Club Bonuses can I receive?
- How is the Club Bonus credited?
- Withdrawal of the Club Bonus
- The Club Bonus canceled after withdrawal of funds
- Why was the Club Bonus canceled?
- Profit from trading with the Club Bonus
- How can I get the Club Bonus?
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Welcome Bonus 30%
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Options trading
- Option
- Types of options
- How long should the option be opened?
- Options trading time
- Profitability of options
- Leverage for options trading
- Intraday call options
- Intraday put options
- Partner's reward
- Cancel options
- Option's price remained the same
- Rebate on options
- Options and bonuses
- Option price
- Options and PAMM accounts
- Option price
Standard time used for contests
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