GMT+02 used as the standard time for contests and option trading. The transition to summer/winter time is carried out based on US standards - on the second Sunday in March and the first Sunday in November.
Go to InstaForex
Go to
Leave
☰Support service
×
-
Technical questions
- Server error or connection problems
- No connection with server
- Wrong profit (profit on another deal)
- Problems with order opening
- Import of custom indicators
- I’ve lost some/all details of my account. What shall I do? How to change the account details?
- I cannot see the deals made before in my account history
- Take-profit was not activated or a buy/sell stop order was not executed although the price had touched it
- Can I use the Metatrader 4 trading platform on Linux?
- Mobile trading
- How can I change the account type?
- Arabic symbols are not displayed in the trading terminal
- Can I use the MetaTrader 4 trading platform on Mac OS?
- The letter about opening an account was not received.
- Swap was not charged, although the function was not deactivated
- I do not have access to the trading platform right now. Is it possible to close a deal in any other way?
- List of possible errors when working with platform
- FAQs about trading conditions
- Proxy settings for Platform installation
-
Financial questions
- Limits on deposit/withdrawal of funds
- What is the minimum amount to deposit?
- What is the minimum amount to withdraw?
- Deposit/withdrawal issues
- Commission on deposits/withdrawals
- Cancelation of withdrawal
- Delay in deposit or withdrawal
- Taxation
- Time of transfer
- Bank card verification
- Forex Calculator
- Deposit/withdrawal methods
- Overview of deposit and withdrawal methods
- Change in bank details for deposits/withdrawals
- Exchange rate converter for deposits and withdrawals
-
Trading accounts
-
Account management
- How do I change my personal information?
- How do I change my account type?
- How can I change the leverage?
- How do I change trader password?
- How can I change investor password?
- How can I recover pin code?
- How can I recover the code word?
- How can I recover trader password?
- How can I activate Swap Free?
- How do I link an account to an existing account?
- Account Opening
-
Account management
-
Trading conditions
- Calculator
- Fee rate on funds unused in trading
- Trading at Forex
- Does InstaForex have a license?
- Paper agreement with the company
- Contracts CFD on demo-account
- Triple Swap
- Account insurance
- Terminal time
- May I know who is the counterpart of your company?
- What are new advantages in the Client cabinet of your company?
- Is your company an ECN-broker?
- Are your spreads fixed?
- There was developed such positive feature as trading account safety at a bank level
- Do you provide news/analytics?
- Do you have mini/micro/cent accounts?
- The actions of the client in case of a claim for quotation/ dealing/ operation of the terminal
- Cent Accounts
- Trading servers of InstaForex company
- Two-factor authentication
- InstaForex system of servers
- Partnership program
-
Contests
-
Real scalping InstaForex
- What are the main conditions for taking part in the Real Scalping contest?
- What information should I provide to receive my prize in the Real Scalping contest?
- Can I withdraw my prize fund received in the Real Scalping contest?
- What is the registration period for the Real Scalping contest?
- What is the main requirement for winning?
- What is the size of the prize fund for the Real Scalping contest?
- When is the Real Scalping contest held?
- What are the trading conditions of the Real Scalping contest?
-
Great Race InstaForex
- When is the Great Race contest held?
- What is the size of the prize fund in the Great Race contest?
- What are the requirements for the contestants?
- Are there any special trading conditions applied to accounts of the contestants?
- When are the results of the contest published?
- How are winners determined?
- How can I receive my prize?
- Can I withdraw my prize fund received in the Great Race contest?
-
Lucky Trader
- When is the Lucky Trader contest held?
- What is the size of the prize fund for the Lucky Trader contest?
- When can I register for the Lucky Trader contest?
- What are the requirements for the Lucky Trader contestants?
- Are there any special trading conditions applied to accounts of the Lucky Trader contestants?
- When the results of the contest are published?
- How are the winners of the Lucky Trader contest determined?
- How do the winners of the Lucky Trader contest receive their prizes?
- How is the rating of participants in the Lucky Trader contest scored?
- A Lucky Trader participant has more than 10 open orders, why is he not disqualified?
-
Common questions on all contests
- Where can I find details about InstaForex contests?
- Why was I disqualified?
- Can I take part in all contests run by the company?
- Can I register an account in currencies other than USD for the car drawing?
- Which IP-address of the server is used for the contest accounts?
- Can I take part in the contest if I don't have a live InstaForex account?
- I have registered two contest accounts by mistake. Can I delete one of them?
- I take a prize-winning place in the contest table. What data and documents should I provide?
- I have sent all my data to the contest administration of InstaForex. When will I receive my prize?
- I have registered for the contest but cannot find myself in the table of participants?
- I have registered for the contest but account trading is not available. What is the reason?
- What leverage does the Company offer for the competitive accounts?
- The contest is over but I still have open positions in my trading account. How can I solve this problem?
- Can I use my old competitive account for a new contest or do I need to open a new one?
- What time does InstaForex hold its contests?
-
InstaForex FX-1 Rally
- When is the FX-1 Rally contest held?
- What is the size of the prize fund for the FX-1 Rally contest?
- When can I register for the FX-1 Rally contest?
- What are the requirements for the FX-1 Rally contestants?
- Are there any special trading conditions applied to accounts of the contestants?
- When the results of the FX-1 Rally contest are published?
- How are the winners of the FX-1 Rally contest determined?
- How do the winners of the FX-1 Rally contest receive their prizes?
-
One Million Option
- When is the One Million Option contest held?
- What is the size of the prize fund for the One Million Option contest?
- When can I register for the One Million Option contest?
- What are the requirements for the participants of the One Million Option contest?
- Are there any special trading conditions applied to the participants of the One Million Option contest?
- When are the results of the One Million Option contest published?
- How are the winners of the One Million Option contest determined?
- How do the winners of the contest receive their prizes?
-
Miss Insta Asia 2020
- How are the winners of the Miss Insta Asia beauty contest determined?
- Award procedure of the contest Miss Insta Asia
- Is nationality important for participation in the contest?
- What are the voting requirements for the Miss Insta Asia beauty contest?
- How is the Miss Insta Asia beauty contest held?
- How can I register for the Miss Insta Asia beauty contest?
- Profile requirements
- When is Miss Insta Asia 2020 held?
- What is the size of the prize fund of the contest?
- Chancy Deposit
-
InstaForex Sniper
- When is the InstaForex Sniper contest held?
- What is the size of the prize fund in the InstaForex Sniper contest?
- When can I register for the InstaForex Sniper contest?
- What are the requirements for contestants?
- When the results of the contest are published?
- How do the winners of the contest receive their prizes?
- What are the participation requirements for the InstaForex Sniper contest?
- Can I withdraw my prize fund received in the InstaForex Sniper contest?
- Are there any special trading conditions applied to the contestants’ accounts?
- How are winners determined?
- Trade Wise, Win Device
- Win Ferrari from InstaForex
-
Real scalping InstaForex
-
MT5 Real Accounts
- What is the minimum deposit for MT5 accounts?
- Can I have a bonus for a deposit to my MT5 account?
- What leverages are available for MT5 accounts?
- Why do I fail to log in to my Client Area?
- Is it possible to transfer funds from MT4 to MT5 account or from MT5 to MT5 account via the transfer between accounts option?
- Is there a MT5 Eurica account type?
- Which currencies are available to open an MT5 account in?
- May I register my MT5 account with the PAMM system?
- Do partners get an affiliate commission on MT5 accounts?
- Can I activate the Segregated Accounts service for my MT5 account?
- May I register my MT5 account with the InstaRebate system?
- May I take part in a contest like InstaForex Lotus or Chancy deposit with my MT5 account?
- Can I trade options with MT5 account?
- Is it possible to change leverage on MT5 accounts?
- Why are most trading instruments unavailable for MT5 accounts?
- Can I activate the ForexCopy service for my MT5 account?
-
Forex education
-
Glossary
- Account history
- Balance
- Base currency
- Broker
- Candlestick shadow
- Client log file
- Completed transaction
- Contract For Difference
- Contract specification
- Conversion arbitrage transactions
- Cross-rates
- Day Trading
- Equity
- Expert Advisor
- Force majeure
- Fractal
- Free margin
- Futures
- GAP
- Hedging
- Index
- Indicator
- Leverage
- Liquidity
- Margin
- Margin call
- Market opening
- Non-market quote
- Normal market conditions
- Obvious mistake
- Open position
- Order
- PAMM
- Pending order
- Pip
- Pipsing
- Point
- Quotation
- Quotes Feed
- Scalping
- Server log file
- Spam
- Spike
- Spread
- Stop loss
- Stop out
- Swap (swap - storage)
- Take profit
- Tick
- Trade volume
- Trading platform
-
Macroeconomic indicators
- Gross domestic product (GDP)
- Balance of trade
- Current account (Balance of payments)
- Inflow of investments
- Consumer price index (CPI)
- Producer price index (PPI)
- Money supply
- ISM Purchasing Managers' Index (PMI)
- University of Michigan consumer sentiment index
- Non Farm Payrolls (NFP)
- Unemployment rate
- Employment Cost Index (ECI)
- German Business Climate Index
- Consumer confidence index (CCI)
- Industrial production
- Index of leading indicators
- Industrial goods, components, and semi-finished products in warehouses
- Construction spending
- Consumer loans
- Balance of payments
- Housing starts
- Jobless claims
- Services Purchasing Managers' Index (PMI)
- Existing home sales
- Personal income
- Wholesale inventories
-
Types of strategies
- Elliott Wave Theory
- Williams Alligator
- Pullback Trading
- Breakout trading
- Money Management
- Intraday trading
- Long-term trading
- Locking
- Martingale
- News trading strategy
- Medium-term trading
- Scalping
- Chaos Theory
- The Mirror Market Theory
- Automated trading
- Ultra short-term strategy
- Day trading strategy for EUR/JPY
- Long-term trading strategy for EUR/JPY
- Pipsing EURJPY
- Swing-trading
- Short-term trading
-
Technical analysis
- Additional analysis tools
- Dow Theory
- General reversal figures
- Figures of the trend continuation
- The Fibonacci numbers
- SAR (Parabolic Stop and Reverse)
- Japanese candlesticks (I)
- Japanese candlesticks (II)
- Types of graphic charts
- Price, trading volume and open interest
- Support, resistance and trend types
- Moving Averages
- Simple moving average
- Bollinger bands
- DMI (Directional Movement Index)
- Moving average envelopes
- Exponential moving average
- Weighted moving average
- Moving average convergence-divergence
- Support and resistance levels
- Trend and the variations within the diapason
- Trend Lines
- Andrews Median Lines
- Trend lines correction, the principle of “apron”
- Point and figure charting
- Chapter 1. Introduction
- Chapter 2. Forex participants
- Chapter 3. Currency abbreviations on Forex
- Chapter 4. Types of forex trades
- Chapter 5. Forex quotations
- Chapter 6. Buy/sell rate and spread
- Chapter 7. Cross rates
- Chapter 8. Forex trading hours
- Chapter 9. Forex and exchange office
- Chapter 10. Margin trading
- Chapter 11. Margin call
- Chapter 12. Bank interest
- Chapter 13. Profit of forex market participants
- Chapter 14. Profit and loss calculation
- Chapter 15. Forex and Casino: what’s the difference?
- Chapter 16 Forex and stock market: what’s the difference?
- Chapter 17 Stock exchanges and stock indices
- Chapter 18 Commodity currencies on Forex
- Chapter 19 George Soros: success story of legendary investor
-
Glossary
-
Verification
-
Verify trading account
- Where can I verify my account?
- How long does it take to verify an account?
- What is the purpose of verification?
- Is it necessary to verify an account?
- Are depositing and withdrawing available for unverified accounts?
- What documents are required for account verification?
- What are the advantages of the second verification level?
- What is the minimum/ maximum size of a scanned document copy is accepted for verification?
- I was emailed that my document for verification was declined. What can I do?
- An error occurred when I was trying to upload the document, what shall I do?
- What are the advantages of account verification?
- How to verify an account?
- What requirements the uploaded documents must comply?
- Can I be sure that my personal data won’t be maliciously used?
- Where can I see my verification status?
- I cannot upload documents in the Client Area. What shall I do?
- Where is a field for uploading documents to the third verification level?
- What is the third verification level for?
- I uploaded a photo to the third verification level but it was declined. Why?
- How to verify my trading account with my mobile phone?
- How to check/reduce the size of a document to be uploaded?
- What are the requirements to an ID card downloaded for verification?
-
Verify bank card
- I have a no-name bank card. Can I verify it?
- Should there be a signature on the card’s back side?
- What is the best way to take a photo of a card to get it verified?
- How do I check/reduce the size of the file?
- I uploaded a bank card photo for verification but my request was rejected? What shall I do?
- Should I verify my bank card every time I make a deposit?
- How many bank cards may I verify?
- Where should I upload my bank card to get it verified?
- How can I hide the sensitive data?
- Is it safe to give you my bank card data?
- I have already made a deposit but I don’t want to verify my bank card. How can I get my money back?
- How to verify my bank card with my mobile phone?
-
Verify trading account
-
Company Services
-
PAMM-System
-
General questions
- What is PAMM-contact information filled after the participation request in the PAMM-system and what is it for?
- What account currency is required for taking part in the PAMM-system?
- I am a PAMM-trader, why my balance did not increase after accepting a new investment?
- Can you guarantee that the PAMM-trader will not lose my money?
- Can the PAMM-trader withdraw my invested funds?
- Can there occur a situation when a refund request by the investor can cause Stop Out immediately on the PAMM-trader's account?
- Can I register an affiliate account in the PAMM-system?
- Where can I see the current profit can be withdrawn from the PAMM-trader account?
- Is the SMS notiification service about new investments by the PAMM-trader free?
- Can a PAMM-investor be a holder of the affiliate account by means of which the PAMM-trader account was opened?
- I am a PAMM-trader, can I change the commission size obtained for managing the invested funds?
- I am a PAMM-investor and I've sent the investment request. The PAMM-trader did not accept it and did not refuse from it as well. When the investment amount comes back to my trading account?
- Can a PAMM-Trader disactivate the PAMM-service (refuse from participation in monitoring)?
- Can I invest bonus funds in a PAMM-trader account?
- Which personal data of an Investor is visible for PAMM-trader?
- Which personal data of a Trader is visible for PAMM-investor?
- Can a PAMM-investor cancel his investment request?
- Does the partner receive a reward for trading of a client attracted by him (who became a PAMM-trader) with the invested funds.
- After what time the funds deposited by the account holder will be displayed in the Monitoring of PAMM-accounts?
- Where the investor can see the commission size charged from profit and set by the Trader?
- Can an account register as a PAMM-trader having received a bonus? And what will be done with the bonus?
- Can a PAMM-trader account get a bonus?
- If the investor replenishs his account, receives bonus and then invests funds in the trading accounts will the bonus be cancelled?
- Can I withdraw my profit not returning the investment?
- What is rollover in InstaForex PAMM-system?
- How is the simple rating calculated?
- Do a PAMM trader and a PAMM investor receive a part of annual interest rate profit?
- Do a PAMM trader and a PAMM investor receive a part of rebate?
- How much time does it take to get profit I withdrew via Rollover?
- Is the Rollover function available for both PAMM traders and PAMM investors?
- If a PAMM investor ordered a Rollover, will a PAMM trader get his share of the profit withdrawn by a PAMM investor?
- Why did my investment shrink after I ordered a Rollover?
- Where can I find the PAMM Public offer agreement?
-
Affiliate Pamm program
- The purpose of the PAMM Affiliate Program
- How can I become PAMM partner?
- What statistics can be accessed PAMM partner?
- Example of taking profit
- Advantages of PAMM Affiliate Program
- Steps of registration in the PAMM Affiliate Program
- When and how does a PAMM partner get a commission for investments of attracted investors?
- Can a PAMM trader change the commission size for a PAMM partner?
- What is the procedure of attaching an attracted client to a PAMM partner?
- Does a PAMM partner get a commission from unprofitable investments?
- Can a PAMM investor activate the PAMM partnership programme service?
-
Use of bonuses on PAMM accounts
- How are the bonus funds on the PAMM investor's account calculated while making an investment?
- How can the bonus be cancelled on the PAMM investor's account?
- Are there any limitations while trading bonus funds?
- Is it possible to win away bonus funds deposited to PAMM account?
- Why am I not able to invest bonus?
-
General questions
-
ForexCopy System
- What is the Forex Copy system?
- Can I choose currency pairs to copy and a scale of copying?
- When will a Trader receive a commission for copying?
- Can I register one account in both the PAMM system and the ForexCopy system?
- Can I unsubscribe from the ForexCopy system?
- A Trader made a profitable trade. A Follower copied the trade, manually changed it and suffered losses. Will the Trader receive a commission for the trade?
- A Trader made an unprofitable trade. A Follower copied the trade, manually changed it and realized a profit. Will the Trader receive a commission for this trade?
- Can I cancel a copied trade if I consider it to be potentially unprofitable?
- Should a Trader confirm a subscription request, or is it accepted automatically?
- How fast does the system proceed copying?
- I have only a few currency pairs available to copy. Can I have more?
- In his copying terms a Trader set all types of commission to pay. Can I choose one commission, or will I have to pay them all?
- I subscribed to a Trader, and then he changed a commission. Will I pay a commission according to old or new copying terms?
- If a Follower does not have enough money to pay the commission, does it mean a Trader will not receive it?
- Can I cancel the subscription to a ForexCopy trader?
- Can I (a ForexCopy trader) cancel the subscription of a ForexCopy follower to my account?
- Will the settings of the Followers order change if a trader modifies the copied order?
- Dedicated server
-
PAMM-System
-
Bonuses
-
Welcome Bonus 30%
- What is the period of the campaign?
- What are the rules of Bonus withdrawal?
- Why after withdrawal of assets the part of Bonus was cancelled?
- Why the Bonus was cancelled?
- Why the Bonus was reduced?
- Is it possible to withdraw profit gained from the Welcome Bonus?
- When is the clause 8 of the Bonus Agreement applied?
- How to get the 30% Welcome Bonus
-
StartUp no deposit bonus
- Do I have to make a deposit to get the no deposit bonus?
- Do I have to provide documents (verify my account) to get the InstaForex StartUp Bonus?
- How to make profits with the InstaForex StartUp Bonus?
- Is it possible to trade without swaps on an account with the StartUp Bonus?
- Is it possible to invest the bonus in the PAMM system?
- In what currency is it possible to register an account for getting the StartUp Bonus?
- What account types support the StartUp Bonus?
- How can I use profits made from the bonus?
- Is it possible to participate in InstaRebate or any other program for returning spreads with the StartUp Bonus?
- Is it possible to withdraw the InstaForex StartUp Bonus?
- Is it possible to withdraw funds that I deposit to the bonus account?
- I received an email saying that my account cannot participate in the campaign. Why cannot I receive the bonus?
- Why does the bonus amount I received differ from the one promised in the campaign?
- I cannot get the bonus. The “Get bonus” button on the campaign web page is not active (the page has been updated)
- I cannot trade. The message “Trading is prohibited” appears in the platform
- Is it possible to get extra bonus for referring a friend
-
The Floating Welcome Bonus 55%
- Who is entitled to the 55% Welcome Bonus?
- How often can I receive the 55% Welcome Bonus?
- What are the rules of 55% bonus withdrawal?
- Why was the part of 55% bonus cancelled after money withdrawal?
- Why was the 55% bonus cancelled?
- Why was the 55% bonus reduced?
- Can I withdraw the profit made from the 55% Welcome Bonus?
- How to get the 55% Welcome Bonus
-
Welcome bonus 100%
- Who is entitled to the 100% Welcome Bonus?
- How often can I receive the 100% Welcome Bonus?
- What is the period of the 100% Welcome Bonus campaign?
- What are the rules of 100% Bonus withdrawal?
- Why was the 100% bonus cancelled?
- Can I withdraw the profit made from the 100% Welcome Bonus?
- How to get the 100% Welcome Bonus
-
InstaForex Coupon bonus
- Who is entitled to the Coupon bonus?
- How often can I receive the Coupon bonus?
- What is the procedure of receiving the Coupon bonus?
- What are the rules of Coupon bonus withdrawal?
- Why was the Coupon bonus cancelled after money withdrawal?
- Why was the Coupon bonus cancelled?
- Can I withdraw the profit made from the Coupon bonus?
- How to activate the Coupon bonus
-
Bonus Club
- Can I attach a Club Card to several accounts?
- When will a deposit amount be accounted to calculate a bonus?
- I have not received an activation code. What can I do?
- How long is the delivery of cards?
- Who is entitled to the Club bonus?
- How often can I receive the Club bonus?
- What is the procedure of receiving the Club bonus?
- What are the rules of Club bonus withdrawal?
- Why was the part of Club bonus cancelled after money withdrawal?
- Why was the Club bonus cancelled?
- Can I withdraw the profit made from the Club bonus?
- How to get the Club bonus
-
Welcome Bonus 30%
-
Options trading
- What is an option?
- What option types are available for trading?
- What is the minimum time period between opening and closing an option?
- Is options trading available 24/7?
- What is the payout ratio on options?
- What is the leverage for options trading?
- Intraday call option
- Intraday put option
- What remuneration does the affiliate partner receive from options trading?
- Can I cancel an option?
- What happens if an opening and closing price of an option remains the same?
- Can I get a rebate on options?
- Can I use bonus funds to buy options?
- What candlestick price is taken into account when the option opens/expires?
- Can the PAMM system participants trade options?
- What is the maximum and the minimum price of an option?
What time does InstaForex hold its contests?
Share your opinion
Your feedback is very important to us.
Thank you for taking the time to complete our online survey.
