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☰Support service
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Technical questions
- Server error or connection problems
- No connection with server
- Wrong profit (profit on another deal)
- Problems with order opening
- Import of custom indicators
- I’ve lost some/all details of my account. What shall I do? How to change the account details?
- I cannot see the deals made before in my account history
- Take-profit was not activated or a buy/sell stop order was not executed although the price had touched it
- Can I use the Metatrader 4 trading platform on Linux?
- Mobile trading
- How can I change the account type?
- Arabic symbols are not displayed in the trading terminal
- Can I use the MetaTrader 4 trading platform on Mac OS?
- The letter about opening an account was not received.
- Swap was not charged, although the function was not deactivated
- I do not have access to the trading platform right now. Is it possible to close a deal in any other way?
- List of possible errors when working with platform
- FAQs about trading conditions
- Proxy settings for Platform installation
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Financial questions
- Limits on deposit/withdrawal of funds
- What is the minimum amount to deposit?
- What is the minimum amount to withdraw?
- Deposit/withdrawal issues
- Commission on deposits/withdrawals
- Cancelation of withdrawal
- Delay in deposit or withdrawal
- Taxation
- Time of transfer
- Bank card verification
- Forex Calculator
- Deposit/withdrawal methods
- Overview of deposit and withdrawal methods
- Change in bank details for deposits/withdrawals
- Exchange rate converter for deposits and withdrawals
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Trading accounts
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Account management
- How do I change my personal information?
- How do I change my account type?
- How can I change the leverage?
- How do I change trader password?
- How can I change investor password?
- How can I recover pin code?
- How can I recover the code word?
- How can I recover trader password?
- How can I activate Swap Free?
- How do I link an account to an existing account?
- Account Opening
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Account management
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Trading conditions
- Calculator
- Trading at Forex
- Does InstaForex have a license?
- Paper agreement with the company
- Contracts CFD on demo-account
- Triple Swap
- Account insurance
- Terminal time
- May I know who is the counterpart of your company?
- What are new advantages in the Client cabinet of your company?
- Is your company an ECN-broker?
- Are your spreads fixed?
- There was developed such positive feature as trading account safety at a bank level
- Do you provide news/analytics?
- Do you have mini/micro/cent accounts?
- The actions of the client in case of a claim for quotation/ dealing/ operation of the terminal
- Cent Accounts
- Trading servers of InstaForex company
- Two-factor authentication
- InstaForex system of servers
- Partnership program
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Contests
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Real scalping InstaForex
- What are the main conditions for taking part in the Real Scalping contest?
- What information should I provide to receive my prize in the Real Scalping contest?
- Can I withdraw my prize fund received in the Real Scalping contest?
- What is the registration period for the Real Scalping contest?
- What is the main requirement for winning?
- What is the size of the prize fund for the Real Scalping contest?
- When is the Real Scalping contest held?
- What are the trading conditions of the Real Scalping contest?
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Great Race InstaForex
- When is the Great Race contest held?
- What is the size of the prize fund in the Great Race contest?
- What are the requirements for the contestants?
- Are there any special trading conditions applied to accounts of the contestants?
- When are the results of the contest published?
- How are winners determined?
- How can I receive my prize?
- Can I withdraw my prize fund received in the Great Race contest?
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Lucky Trader
- When is the Lucky Trader contest held?
- What is the size of the prize fund for the Lucky Trader contest?
- When can I register for the Lucky Trader contest?
- What are the requirements for the Lucky Trader contestants?
- Are there any special trading conditions applied to accounts of the Lucky Trader contestants?
- When the results of the contest are published?
- How are the winners of the Lucky Trader contest determined?
- How do the winners of the Lucky Trader contest receive their prizes?
- How is the rating of participants in the Lucky Trader contest scored?
- A Lucky Trader participant has more than 10 open orders, why is he not disqualified?
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Common questions on all contests
- Where can I find details about InstaForex contests?
- Why was I disqualified?
- Can I take part in all contests run by the company?
- Can I register an account in currencies other than USD for the car drawing?
- Which IP-address of the server is used for the contest accounts?
- Can I take part in the contest if I don't have a live InstaForex account?
- I have registered two contest accounts by mistake. Can I delete one of them?
- I take a prize-winning place in the contest table. What data and documents should I provide?
- I have sent all my data to the contest administration of InstaForex. When will I receive my prize?
- I have registered for the contest but cannot find myself in the table of participants?
- I have registered for the contest but account trading is not available. What is the reason?
- What leverage does the Company offer for the competitive accounts?
- The contest is over but I still have open positions in my trading account. How can I solve this problem?
- Can I use my old competitive account for a new contest or do I need to open a new one?
- What time does InstaForex hold its contests?
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InstaForex FX-1 Rally
- When is the FX-1 Rally contest held?
- What is the size of the prize fund for the FX-1 Rally contest?
- When can I register for the FX-1 Rally contest?
- What are the requirements for the FX-1 Rally contestants?
- Are there any special trading conditions applied to accounts of the contestants?
- When the results of the FX-1 Rally contest are published?
- How are the winners of the FX-1 Rally contest determined?
- How do the winners of the FX-1 Rally contest receive their prizes?
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One Million Option
- When is the One Million Option contest held?
- What is the size of the prize fund for the One Million Option contest?
- When can I register for the One Million Option contest?
- What are the requirements for the participants of the One Million Option contest?
- Are there any special trading conditions applied to the participants of the One Million Option contest?
- When are the results of the One Million Option contest published?
- How are the winners of the One Million Option contest determined?
- How do the winners of the contest receive their prizes?
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Miss Insta Asia 2020
- How are the winners of the Miss Insta Asia beauty contest determined?
- Award procedure of the contest Miss Insta Asia
- Is nationality important for participation in the contest?
- What are the voting requirements for the Miss Insta Asia beauty contest?
- How is the Miss Insta Asia beauty contest held?
- How can I register for the Miss Insta Asia beauty contest?
- Profile requirements
- When is Miss Insta Asia 2020 held?
- What is the size of the prize fund of the contest?
- Chancy Deposit
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InstaForex Sniper
- When is the InstaForex Sniper contest held?
- What is the size of the prize fund in the InstaForex Sniper contest?
- When can I register for the InstaForex Sniper contest?
- What are the requirements for contestants?
- When the results of the contest are published?
- How do the winners of the contest receive their prizes?
- What are the participation requirements for the InstaForex Sniper contest?
- Can I withdraw my prize fund received in the InstaForex Sniper contest?
- Are there any special trading conditions applied to the contestants’ accounts?
- How are winners determined?
- Trade Wise, Win Device
- Win Ferrari from InstaForex
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Real scalping InstaForex
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MT5 Real Accounts
- What is the minimum deposit for MT5 accounts?
- Can I have a bonus for a deposit to my MT5 account?
- What leverages are available for MT5 accounts?
- Why do I fail to log in to my Client Area?
- Is it possible to transfer funds from MT4 to MT5 account or from MT5 to MT5 account via the transfer between accounts option?
- Is there a MT5 Eurica account type?
- Which currencies are available to open an MT5 account in?
- May I register my MT5 account with the PAMM system?
- Do partners get an affiliate commission on MT5 accounts?
- Can I activate the Segregated Accounts service for my MT5 account?
- May I register my MT5 account with the InstaRebate system?
- May I take part in a contest like InstaForex Lotus or Chancy deposit with my MT5 account?
- Can I trade options with MT5 account?
- Is it possible to change leverage on MT5 accounts?
- Why are most trading instruments unavailable for MT5 accounts?
- Can I activate the ForexCopy service for my MT5 account?
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Forex education
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Glossary
- Account history
- Balance
- Base currency
- Broker
- Candlestick shadow
- Client log file
- Completed transaction
- Contract For Difference
- Contract specification
- Conversion arbitrage transactions
- Cross-rates
- Day Trading
- Equity
- Expert Advisor
- Force majeure
- Fractal
- Free margin
- Futures
- GAP
- Hedging
- Index
- Indicator
- Leverage
- Liquidity
- Margin
- Margin call
- Market opening
- Non-market quote
- Normal market conditions
- Obvious mistake
- Open position
- Order
- PAMM
- Pending order
- Pip
- Pipsing
- Point
- Quotation
- Quotes Feed
- Scalping
- Server log file
- Spam
- Spike
- Spread
- Stop loss
- Stop out
- Swap (swap - storage)
- Take profit
- Tick
- Trade volume
- Trading platform
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Macroeconomic indicators
- Gross domestic product (GDP)
- Balance of trade
- Current account (Balance of payments)
- Inflow of investments
- Consumer price index (CPI)
- Producer price index (PPI)
- Money supply
- ISM Purchasing Managers' Index (PMI)
- University of Michigan consumer sentiment index
- Non Farm Payrolls (NFP)
- Unemployment rate
- Employment Cost Index (ECI)
- German Business Climate Index
- Consumer confidence index (CCI)
- Industrial production
- Index of leading indicators
- Industrial goods, components, and semi-finished products in warehouses
- Construction spending
- Consumer loans
- Balance of payments
- Housing starts
- Jobless claims
- Services Purchasing Managers' Index (PMI)
- Existing home sales
- Personal income
- Wholesale inventories
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Types of strategies
- Elliott Wave Theory
- Williams Alligator
- Pullback Trading
- Breakout trading
- Money Management
- Intraday trading
- Long-term trading
- Locking
- Martingale
- News trading strategy
- Medium-term trading
- Scalping
- Chaos Theory
- The Mirror Market Theory
- Automated trading
- Ultra short-term strategy
- Day trading strategy for EUR/JPY
- Long-term trading strategy for EUR/JPY
- Pipsing EURJPY
- Swing-trading
- Short-term trading
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Technical analysis
- Additional analysis tools
- Dow Theory
- General reversal figures
- Figures of the trend continuation
- The Fibonacci numbers
- SAR (Parabolic Stop and Reverse)
- Japanese candlesticks (I)
- Japanese candlesticks (II)
- Types of graphic charts
- Price, trading volume and open interest
- Support, resistance and trend types
- Moving Averages
- Simple moving average
- Bollinger bands
- DMI (Directional Movement Index)
- Moving average envelopes
- Exponential moving average
- Weighted moving average
- Moving average convergence-divergence
- Support and resistance levels
- Trend and the variations within the diapason
- Trend Lines
- Andrews Median Lines
- Trend lines correction, the principle of “apron”
- Point and figure charting
- Chapter 1. Introduction
- Chapter 2. Forex participants
- Chapter 3. Currency abbreviations on Forex
- Chapter 4. Types of forex trades
- Chapter 5. Forex quotations
- Chapter 6. Buy/sell rate and spread
- Chapter 7. Cross rates
- Chapter 8. Forex trading hours
- Chapter 9. Forex and exchange office
- Chapter 10. Margin trading
- Chapter 11. Margin call
- Chapter 12. Bank interest
- Chapter 13. Profit of forex market participants
- Chapter 14. Profit and loss calculation
- Chapter 15. Forex and Casino: what’s the difference?
- Chapter 16 Forex and stock market: what’s the difference?
- Chapter 17 Stock exchanges and stock indices
- Chapter 18 Commodity currencies on Forex
- Chapter 19 George Soros: success story of legendary investor
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Glossary
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Verification
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Verify trading account
- Where can I verify my account?
- How long does it take to verify an account?
- What is the purpose of verification?
- Is it necessary to verify an account?
- Are depositing and withdrawing available for unverified accounts?
- What documents are required for account verification?
- What are the advantages of the second verification level?
- What is the minimum/ maximum size of a scanned document copy is accepted for verification?
- I was emailed that my document for verification was declined. What can I do?
- An error occurred when I was trying to upload the document, what shall I do?
- What are the advantages of account verification?
- How to verify an account?
- What requirements the uploaded documents must comply?
- Can I be sure that my personal data won’t be maliciously used?
- Where can I see my verification status?
- I cannot upload documents in the Client Area. What shall I do?
- Where is a field for uploading documents to the third verification level?
- What is the third verification level for?
- I uploaded a photo to the third verification level but it was declined. Why?
- How to verify my trading account with my mobile phone?
- How to check/reduce the size of a document to be uploaded?
- What are the requirements to an ID card downloaded for verification?
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Verify bank card
- I have a no-name bank card. Can I verify it?
- Should there be a signature on the card’s back side?
- What is the best way to take a photo of a card to get it verified?
- How do I check/reduce the size of the file?
- I uploaded a bank card photo for verification but my request was rejected? What shall I do?
- Should I verify my bank card every time I make a deposit?
- How many bank cards may I verify?
- Where should I upload my bank card to get it verified?
- How can I hide the sensitive data?
- Is it safe to give you my bank card data?
- I have already made a deposit but I don’t want to verify my bank card. How can I get my money back?
- How to verify my bank card with my mobile phone?
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Verify trading account
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Company Services
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PAMM-System
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General questions
- What is PAMM-contact information filled after the participation request in the PAMM-system and what is it for?
- What account currency is required for taking part in the PAMM-system?
- I am a PAMM-trader, why my balance did not increase after accepting a new investment?
- Can you guarantee that the PAMM-trader will not lose my money?
- Can the PAMM-trader withdraw my invested funds?
- Can there occur a situation when a refund request by the investor can cause Stop Out immediately on the PAMM-trader's account?
- Can I register an affiliate account in the PAMM-system?
- Where can I see the current profit can be withdrawn from the PAMM-trader account?
- Is the SMS notiification service about new investments by the PAMM-trader free?
- Can a PAMM-investor be a holder of the affiliate account by means of which the PAMM-trader account was opened?
- I am a PAMM-trader, can I change the commission size obtained for managing the invested funds?
- I am a PAMM-investor and I've sent the investment request. The PAMM-trader did not accept it and did not refuse from it as well. When the investment amount comes back to my trading account?
- Can a PAMM-Trader disactivate the PAMM-service (refuse from participation in monitoring)?
- Can I invest bonus funds in a PAMM-trader account?
- Which personal data of an Investor is visible for PAMM-trader?
- Which personal data of a Trader is visible for PAMM-investor?
- Can a PAMM-investor cancel his investment request?
- Does the partner receive a reward for trading of a client attracted by him (who became a PAMM-trader) with the invested funds.
- After what time the funds deposited by the account holder will be displayed in the Monitoring of PAMM-accounts?
- Where the investor can see the commission size charged from profit and set by the Trader?
- Can an account register as a PAMM-trader having received a bonus? And what will be done with the bonus?
- Can a PAMM-trader account get a bonus?
- If the investor replenishs his account, receives bonus and then invests funds in the trading accounts will the bonus be cancelled?
- Can I withdraw my profit not returning the investment?
- What is rollover in InstaForex PAMM-system?
- How is the simple rating calculated?
- Do a PAMM trader and a PAMM investor receive a part of annual interest rate profit?
- Do a PAMM trader and a PAMM investor receive a part of rebate?
- How much time does it take to get profit I withdrew via Rollover?
- Is the Rollover function available for both PAMM traders and PAMM investors?
- If a PAMM investor ordered a Rollover, will a PAMM trader get his share of the profit withdrawn by a PAMM investor?
- Why did my investment shrink after I ordered a Rollover?
- Where can I find the PAMM Public offer agreement?
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Affiliate Pamm program
- The purpose of the PAMM Affiliate Program
- How can I become PAMM partner?
- What statistics can be accessed PAMM partner?
- Example of taking profit
- Advantages of PAMM Affiliate Program
- Steps of registration in the PAMM Affiliate Program
- When and how does a PAMM partner get a commission for investments of attracted investors?
- Can a PAMM trader change the commission size for a PAMM partner?
- What is the procedure of attaching an attracted client to a PAMM partner?
- Does a PAMM partner get a commission from unprofitable investments?
- Can a PAMM investor activate the PAMM partnership programme service?
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Use of bonuses on PAMM accounts
- How are the bonus funds on the PAMM investor's account calculated while making an investment?
- How can the bonus be cancelled on the PAMM investor's account?
- Are there any limitations while trading bonus funds?
- Is it possible to win away bonus funds deposited to PAMM account?
- Why am I not able to invest bonus?
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General questions
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ForexCopy System
- What is the Forex Copy system?
- Can I choose currency pairs to copy and a scale of copying?
- When will a Trader receive a commission for copying?
- Can I register one account in both the PAMM system and the ForexCopy system?
- Can I unsubscribe from the ForexCopy system?
- A Trader made a profitable trade. A Follower copied the trade, manually changed it and suffered losses. Will the Trader receive a commission for the trade?
- A Trader made an unprofitable trade. A Follower copied the trade, manually changed it and realized a profit. Will the Trader receive a commission for this trade?
- Can I cancel a copied trade if I consider it to be potentially unprofitable?
- Should a Trader confirm a subscription request, or is it accepted automatically?
- How fast does the system proceed copying?
- I have only a few currency pairs available to copy. Can I have more?
- In his copying terms a Trader set all types of commission to pay. Can I choose one commission, or will I have to pay them all?
- I subscribed to a Trader, and then he changed a commission. Will I pay a commission according to old or new copying terms?
- If a Follower does not have enough money to pay the commission, does it mean a Trader will not receive it?
- Can I cancel the subscription to a ForexCopy trader?
- Can I (a ForexCopy trader) cancel the subscription of a ForexCopy follower to my account?
- Will the settings of the Followers order change if a trader modifies the copied order?
- Dedicated server
- Is it possible to withdraw a bonus?
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PAMM-System
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Bonuses
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Welcome Bonus 30%
- What is the period of the campaign?
- What are the rules of Bonus withdrawal?
- Why after withdrawal of assets the part of Bonus was cancelled?
- Why the Bonus was cancelled?
- Why the Bonus was reduced?
- Is it possible to withdraw profit gained from the Welcome Bonus?
- When is the clause 8 of the Bonus Agreement applied?
- How to get the 30% Welcome Bonus
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StartUp no deposit bonus
- Do I have to make a deposit to get the no deposit bonus?
- Do I have to provide documents (verify my account) to get the InstaForex StartUp Bonus?
- How to make profits with the InstaForex StartUp Bonus?
- Is it possible to trade without swaps on an account with the StartUp Bonus?
- Is it possible to invest the bonus in the PAMM system?
- In what currency is it possible to register an account for getting the StartUp Bonus?
- What account types support the StartUp Bonus?
- How can I use profits made from the bonus?
- Is it possible to participate in InstaRebate or any other program for returning spreads with the StartUp Bonus?
- Is it possible to withdraw the InstaForex StartUp Bonus?
- Is it possible to withdraw funds that I deposit to the bonus account?
- I received an email saying that my account cannot participate in the campaign. Why cannot I receive the bonus?
- Why does the bonus amount I received differ from the one promised in the campaign?
- I cannot get the bonus. The “Get bonus” button on the campaign web page is not active (the page has been updated)
- I cannot trade. The message “Trading is prohibited” appears in the platform
- Is it possible to get extra bonus for referring a friend
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The Floating Welcome Bonus 55%
- Who is entitled to the 55% Welcome Bonus?
- How often can I receive the 55% Welcome Bonus?
- What are the rules of 55% bonus withdrawal?
- Why was the part of 55% bonus cancelled after money withdrawal?
- Why was the 55% bonus cancelled?
- Why was the 55% bonus reduced?
- Can I withdraw the profit made from the 55% Welcome Bonus?
- How to get the 55% Welcome Bonus
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Welcome bonus 100%
- Who is entitled to the 100% Welcome Bonus?
- How often can I receive the 100% Welcome Bonus?
- What is the period of the 100% Welcome Bonus campaign?
- What are the rules of 100% Bonus withdrawal?
- Why was the 100% bonus cancelled?
- Can I withdraw the profit made from the 100% Welcome Bonus?
- How to get the 100% Welcome Bonus
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InstaForex Coupon bonus
- Who is entitled to the Coupon bonus?
- How often can I receive the Coupon bonus?
- What is the procedure of receiving the Coupon bonus?
- What are the rules of Coupon bonus withdrawal?
- Why was the Coupon bonus cancelled after money withdrawal?
- Why was the Coupon bonus cancelled?
- Can I withdraw the profit made from the Coupon bonus?
- How to activate the Coupon bonus
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Bonus Club
- Can I attach a Club Card to several accounts?
- When will a deposit amount be accounted to calculate a bonus?
- I have not received an activation code. What can I do?
- How long is the delivery of cards?
- Who is entitled to the Club bonus?
- How often can I receive the Club bonus?
- What is the procedure of receiving the Club bonus?
- What are the rules of Club bonus withdrawal?
- Why was the part of Club bonus cancelled after money withdrawal?
- Why was the Club bonus cancelled?
- Can I withdraw the profit made from the Club bonus?
- How to get the Club bonus
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Welcome Bonus 30%
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Options trading
- What is an option?
- What option types are available for trading?
- What is the minimum time period between opening and closing an option?
- Is options trading available 24/7?
- What is the payout ratio on options?
- What is the leverage for options trading?
- Intraday call option
- Intraday put option
- What remuneration does the affiliate partner receive from options trading?
- Can I cancel an option?
- What happens if an opening and closing price of an option remains the same?
- Can I get a rebate on options?
- Can I use bonus funds to buy options?
- What candlestick price is taken into account when the option opens/expires?
- Can the PAMM system participants trade options?
- What is the maximum and the minimum price of an option?
What leverage does the Company offer for the competitive accounts?
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