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I was emailed that my document for verification was declined. What can I do?

The document is not accepted for verification in the following cases:

- the scanned document copy is of low quality

- Personal informaiton in Client cabinet was not filled and saved correctly or there is incorrect (or incomplete) the full name, date of birth or address

- you sent the document that was unsuitable for verification (no photo and your full name) or unsuitable for that verification level

- the document you sent was already used for the first level of verification.

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