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I tried to upload a document for verification but an error occurred/nothing happened. What shall I do?

If an error occurred or nothing happened when you were uploading your documents, try to do the following:

  • try to verify your account using another Internet browser;
  • clear cookies and cash on your browser;
  • check the total size of the files (it should not exceed 25 Mb)
  • make sure that the name of the file does not contain punctuation marks and symbols;
  • restart your computer.

If this would not help, please send a detailed explanation of the error at [email protected]. Please specify the number of your account and attach the screenshots of the error page.


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