Support service

How to verify an account?

In most cases it will be enough to upload the photo of your ID and Proof of Address to verify an account. You can check the list of the documents accepted for verification for your country here.

If you cannot provide the copies of the documents specified in the list, please email at [email protected] to find out which documents can be submitted instead.

Alternatively, we can verify your account by requesting the following:

  • additional documents proving your address;
  • your photo with an ID in your hands (a selfie with the document);
  • additional video verification, depending on the way you wish to deposit money to your trading account.

Video verification is a short video where the owner of the account gives his/her full name, account number, and the name of the payment system that he/she uses to deposit and withdraw funds.Then the account holder must show his/her document that was accepted for the account verification.

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