Yes, it is possible. Please contact Technical Support service via online chat or send a request to [email protected] specifying your account number and code word.
Go to InstaForex
Go to
Leave
☰Support service
×
- Partnership program
-
Bonuses
-
Bonus Club
- When will a deposit amount be accounted to calculate a bonus?
- Can I attach a Club Card to several accounts?
- Can I withdraw the profit made from the Club bonus?
- How often can I receive the Club bonus?
- How to get the Club bonus
- I have not received an activation code. What can I do?
- What are the rules of Club bonus withdrawal?
- How long is the delivery of cards?
- What is the procedure of receiving the Club bonus?
- Who is entitled to the Club bonus?
- Why was the part of Club bonus cancelled after money withdrawal?
- Why was the Club bonus cancelled?
-
InstaForex Coupon bonus
- Can I withdraw the profit made from the Coupon bonus?
- How often can I receive the Coupon bonus?
- How to activate the Coupon bonus
- What are the rules of Coupon bonus withdrawal?
- What is the procedure of receiving the Coupon bonus?
- Who is entitled to the Coupon bonus?
- Why was the Coupon bonus cancelled after money withdrawal?
- Why was the Coupon bonus cancelled?
-
StartUp no deposit bonus
- Is it possible to participate in InstaRebate or any other program for returning spreads with the StartUp Bonus?
- Is it possible to get extra bonus for referring a friend
- Is it possible to invest the bonus in the PAMM system?
- Is it possible to trade without swaps on an account with the StartUp Bonus?
- Is it possible to withdraw the InstaForex StartUp Bonus?
- Do I have to make a deposit to get the no deposit bonus?
- Do I have to provide documents (verify my account) to get the InstaForex StartUp Bonus?
- How can I use profits made from the bonus?
- How to make profits with the InstaForex StartUp Bonus?
- I cannot get the bonus. The “Get bonus” button on the campaign web page is not active (the page has been updated)
- I cannot trade. The message “Trading is prohibited” appears in the platform
- Is it possible to withdraw funds that I deposit to the bonus account?
- In what currency is it possible to register an account for getting the StartUp Bonus?
- I received an email saying that my account cannot participate in the campaign. Why cannot I receive the bonus?
- What account types support the StartUp Bonus?
- Why does the bonus amount I received differ from the one promised in the campaign?
-
Welcome bonus 100%
- Can I withdraw the profit made from the 100% Welcome Bonus?
- How often can I receive the 100% Welcome Bonus?
- How to get the 100% Welcome Bonus
- What are the rules of 100% Bonus withdrawal?
- What is the period of the 100% Welcome Bonus campaign?
- Who is entitled to the 100% Welcome Bonus?
- Why was the 100% bonus cancelled?
-
Welcome Bonus 30%
- Is it possible to withdraw profit gained from the Welcome Bonus?
- How to get the 30% Welcome Bonus
- When is the clause 8 of the Bonus Agreement applied?
- What are the rules of Bonus withdrawal?
- What is the period of the campaign?
- Why after withdrawal of assets the part of Bonus was cancelled?
- Why the Bonus was reduced?
- Why the Bonus was cancelled?
-
The Floating Welcome Bonus 55%
- Can I withdraw the profit made from the 55% Welcome Bonus?
- How often can I receive the 55% Welcome Bonus?
- How to get the 55% Welcome Bonus
- What are the rules of 55% bonus withdrawal?
- Who is entitled to the 55% Welcome Bonus?
- Why was the 55% bonus cancelled?
- Why was the 55% bonus reduced?
- Why was the part of 55% bonus cancelled after money withdrawal?
-
Bonus Club
-
Company Services
- Dedicated server
-
ForexCopy System
- Should a Trader confirm a subscription request, or is it accepted automatically?
- Can I cancel a copied trade if I consider it to be potentially unprofitable?
- Can I choose currency pairs to copy and a scale of copying?
- Can I (a ForexCopy trader) cancel the subscription of a ForexCopy follower to my account?
- Can I register one account in both the PAMM system and the ForexCopy system?
- Can I unsubscribe from the ForexCopy system?
- Can I cancel the subscription to a ForexCopy trader?
- A Trader made an unprofitable trade. A Follower copied the trade, manually changed it and realized a profit. Will the Trader receive a commission for this trade?
- A Trader made a profitable trade. A Follower copied the trade, manually changed it and suffered losses. Will the Trader receive a commission for the trade?
- Will the settings of the Followers order change if a trader modifies the copied order?
- If a Follower does not have enough money to pay the commission, does it mean a Trader will not receive it?
- In his copying terms a Trader set all types of commission to pay. Can I choose one commission, or will I have to pay them all?
- I subscribed to a Trader, and then he changed a commission. Will I pay a commission according to old or new copying terms?
- What is the Forex Copy system?
- How fast does the system proceed copying?
- I have only a few currency pairs available to copy. Can I have more?
- When will a Trader receive a commission for copying?
-
PAMM-System
-
Affiliate Pamm program
- Advantages of PAMM Affiliate Program
- Can a PAMM investor activate the PAMM partnership programme service?
- Can a PAMM trader change the commission size for a PAMM partner?
- Does a PAMM partner get a commission from unprofitable investments?
- Example of taking profit
- When and how does a PAMM partner get a commission for investments of attracted investors?
- How can I become PAMM partner?
- What is the procedure of attaching an attracted client to a PAMM partner?
- Steps of registration in the PAMM Affiliate Program
- The purpose of the PAMM Affiliate Program
- What statistics can be accessed PAMM partner?
-
General questions
- After what time the funds deposited by the account holder will be displayed in the Monitoring of PAMM-accounts?
- Can a PAMM-investor be a holder of the affiliate account by means of which the PAMM-trader account was opened?
- Can a PAMM-investor cancel his investment request?
- Can the PAMM-trader withdraw my invested funds?
- Can I invest bonus funds in a PAMM-trader account?
- Can I register an affiliate account in the PAMM-system?
- Can an account register as a PAMM-trader having received a bonus? And what will be done with the bonus?
- Can there occur a situation when a refund request by the investor can cause Stop Out immediately on the PAMM-trader's account?
- Do a PAMM trader and a PAMM investor receive a part of annual interest rate profit?
- Do a PAMM trader and a PAMM investor receive a part of rebate?
- Does the partner receive a reward for trading of a client attracted by him (who became a PAMM-trader) with the invested funds.
- How much time does it take to get profit I withdrew via Rollover?
- How is the simple rating calculated?
- I am a PAMM-trader, can I change the commission size obtained for managing the invested funds?
- I am a PAMM-trader, why my balance did not increase after accepting a new investment?
- If the investor replenishs his account, receives bonus and then invests funds in the trading accounts will the bonus be cancelled?
- If a PAMM investor ordered a Rollover, will a PAMM trader get his share of the profit withdrawn by a PAMM investor?
- Can a PAMM-Trader disactivate the PAMM-service (refuse from participation in monitoring)?
- Can I withdraw my profit not returning the investment?
- Can a PAMM-trader account get a bonus?
- Is the Rollover function available for both PAMM traders and PAMM investors?
- Can you guarantee that the PAMM-trader will not lose my money?
- What is rollover in InstaForex PAMM-system?
- What is PAMM-contact information filled after the participation request in the PAMM-system and what is it for?
- I am a PAMM-investor and I've sent the investment request. The PAMM-trader did not accept it and did not refuse from it as well. When the investment amount comes back to my trading account?
- Which personal data of an Investor is visible for PAMM-trader?
- Which personal data of a Trader is visible for PAMM-investor?
- What account currency is required for taking part in the PAMM-system?
- Where the investor can see the commission size charged from profit and set by the Trader?
- Where can I find the PAMM Public offer agreement?
- Where can I see the current profit can be withdrawn from the PAMM-trader account?
- Is the SMS notiification service about new investments by the PAMM-trader free?
- Why did my investment shrink after I ordered a Rollover?
-
Use of bonuses on PAMM accounts
- Is it possible to win away bonus funds deposited to PAMM account?
- How can the bonus be cancelled on the PAMM investor's account?
- How are the bonus funds on the PAMM investor's account calculated while making an investment?
- Are there any limitations while trading bonus funds?
- Why am I not able to invest bonus?
-
Affiliate Pamm program
-
Contests
-
Miss Insta Asia 2020
- How can I register for the Miss Insta Asia beauty contest?
- How are the winners of the Miss Insta Asia beauty contest determined?
- How is the Miss Insta Asia beauty contest held?
- When is Miss Insta Asia 2020 held?
- Profile requirements
- What is the size of the prize fund of the contest?
- What are the voting requirements for the Miss Insta Asia beauty contest?
- Award procedure of the contest Miss Insta Asia
- Is nationality important for participation in the contest?
- Chancy Deposit
- Win Ferrari from InstaForex
-
Common questions on all contests
- What time does InstaForex hold its contests?
- Can I take part in the contest if I don't have a live InstaForex account?
- Can I take part in all contests run by the company?
- Can I use my old competitive account for a new contest or do I need to open a new one?
- Why was I disqualified?
- I have registered two contest accounts by mistake. Can I delete one of them?
- I have registered for the contest but cannot find myself in the table of participants?
- I have registered for the contest but account trading is not available. What is the reason?
- I have sent all my data to the contest administration of InstaForex. When will I receive my prize?
- I take a prize-winning place in the contest table. What data and documents should I provide?
- The contest is over but I still have open positions in my trading account. How can I solve this problem?
- Which IP-address of the server is used for the contest accounts?
- What leverage does the Company offer for the competitive accounts?
- Where can I find details about InstaForex contests?
- Can I register an account in currencies other than USD for the car drawing?
-
Great Race InstaForex
- Are there any special trading conditions applied to accounts of the contestants?
- Can I withdraw my prize fund received in the Great Race contest?
- How can I receive my prize?
- How are winners determined?
- When is the Great Race contest held?
- What are the requirements for the contestants?
- What is the size of the prize fund in the Great Race contest?
- When are the results of the contest published?
-
InstaForex Sniper
- Are there any special trading conditions applied to the contestants’ accounts?
- How are winners determined?
- Can I withdraw my prize fund received in the InstaForex Sniper contest?
- How do the winners of the contest receive their prizes?
- When is the InstaForex Sniper contest held?
- When the results of the contest are published?
- What are the requirements for contestants?
- What are the participation requirements for the InstaForex Sniper contest?
- What is the size of the prize fund in the InstaForex Sniper contest?
- When can I register for the InstaForex Sniper contest?
-
Lucky Trader
- Are there any special trading conditions applied to accounts of the Lucky Trader contestants?
- A Lucky Trader participant has more than 10 open orders, why is he not disqualified?
- How do the winners of the Lucky Trader contest receive their prizes?
- How are the winners of the Lucky Trader contest determined?
- How is the rating of participants in the Lucky Trader contest scored?
- When is the Lucky Trader contest held?
- What are the requirements for the Lucky Trader contestants?
- When the results of the contest are published?
- What is the size of the prize fund for the Lucky Trader contest?
- When can I register for the Lucky Trader contest?
-
One Million Option
- Are there any special trading conditions applied to the participants of the One Million Option contest?
- How are the winners of the One Million Option contest determined?
- How do the winners of the contest receive their prizes?
- When is the One Million Option contest held?
- What are the requirements for the participants of the One Million Option contest?
- What is the size of the prize fund for the One Million Option contest?
- When are the results of the One Million Option contest published?
- When can I register for the One Million Option contest?
-
InstaForex FX-1 Rally
- Are there any special trading conditions applied to accounts of the contestants?
- How are the winners of the FX-1 Rally contest determined?
- How do the winners of the FX-1 Rally contest receive their prizes?
- When is the FX-1 Rally contest held?
- When the results of the FX-1 Rally contest are published?
- What are the requirements for the FX-1 Rally contestants?
- What is the size of the prize fund for the FX-1 Rally contest?
- When can I register for the FX-1 Rally contest?
-
Real scalping InstaForex
- Can I withdraw my prize fund received in the Real Scalping contest?
- When is the Real Scalping contest held?
- What is the registration period for the Real Scalping contest?
- What are the trading conditions of the Real Scalping contest?
- What are the main conditions for taking part in the Real Scalping contest?
- What information should I provide to receive my prize in the Real Scalping contest?
- What is the main requirement for winning?
- What is the size of the prize fund for the Real Scalping contest?
- Trade Wise, Win Device
-
Miss Insta Asia 2020
-
Financial questions
- Cancelation of withdrawal
- Bank card verification
- Change in bank details for deposits/withdrawals
- Commission on deposits/withdrawals
- Exchange rate converter for deposits and withdrawals
- Delay in deposit or withdrawal
- Overview of deposit and withdrawal methods
- Forex Calculator
- What is the minimum amount to deposit?
- Deposit/withdrawal issues
- Limits on deposit/withdrawal of funds
- Deposit/withdrawal methods
- Taxation
- What is the minimum amount to withdraw?
- Time of transfer
-
Options trading
- What candlestick price is taken into account when the option opens/expires?
- Can I cancel an option?
- Can I get a rebate on options?
- Can I use bonus funds to buy options?
- Can the PAMM system participants trade options?
- Intraday put option
- Intraday call option
- What is the maximum and the minimum price of an option?
- Is options trading available 24/7?
- What remuneration does the affiliate partner receive from options trading?
- What happens if an opening and closing price of an option remains the same?
- What is an option?
- What is the minimum time period between opening and closing an option?
- What is the payout ratio on options?
- What option types are available for trading?
- What is the leverage for options trading?
-
Forex education
-
Glossary
- Account history
- Balance
- Base currency
- Broker
- Candlestick shadow
- Client log file
- Completed transaction
- Contract For Difference
- Contract specification
- Conversion arbitrage transactions
- Cross-rates
- Day Trading
- Equity
- Expert Advisor
- Force majeure
- Fractal
- Free margin
- Futures
- GAP
- Hedging
- Index
- Indicator
- Leverage
- Liquidity
- Margin
- Margin call
- Market opening
- Non-market quote
- Normal market conditions
- Obvious mistake
- Open position
- Order
- PAMM
- Pending order
- Pip
- Pipsing
- Point
- Quotation
- Quotes Feed
- Scalping
- Server log file
- Spam
- Spike
- Spread
- Stop loss
- Stop out
- Swap (swap - storage)
- Take profit
- Tick
- Trade volume
- Trading platform
-
Macroeconomic indicators
- Current account (Balance of payments)
- Construction spending
- Housing starts
- Consumer confidence index (CCI)
- Consumer loans
- Employment Cost Index (ECI)
- Industrial production
- Inflow of investments
- Wholesale inventories
- Industrial goods, components, and semi-finished products in warehouses
- ISM Purchasing Managers' Index (PMI)
- Jobless claims
- University of Michigan consumer sentiment index
- Money supply
- Non Farm Payrolls (NFP)
- Existing home sales
- Balance of payments
- Personal income
- Consumer price index (CPI)
- Gross domestic product (GDP)
- Services Purchasing Managers' Index (PMI)
- German Business Climate Index
- Index of leading indicators
- Producer price index (PPI)
- Balance of trade
- Unemployment rate
-
Technical analysis
- Additional analysis tools
- Bollinger bands
- Japanese candlesticks (I)
- Japanese candlesticks (II)
- Figures of the trend continuation
- Moving average convergence-divergence
- DMI (Directional Movement Index)
- Dow Theory
- Moving average envelopes
- Exponential moving average
- The Fibonacci numbers
- Andrews Median Lines
- Price, trading volume and open interest
- Point and figure charting
- Simple moving average
- Support and resistance levels
- Support, resistance and trend types
- Trend lines correction, the principle of “apron”
- Moving Averages
- SAR (Parabolic Stop and Reverse)
- Trend and the variations within the diapason
- General reversal figures
- Trend Lines
- Types of graphic charts
- Weighted moving average
-
Types of strategies
- Williams Alligator
- Automated trading
- Day trading strategy for EUR/JPY
- Locking
- Chaos Theory
- Elliott Wave Theory
- Intraday trading
- Long-term trading
- Long-term trading strategy for EUR/JPY
- Martingale
- The Mirror Market Theory
- Pipsing EURJPY
- Money Management
- Scalping
- Short-term trading
- Swing-trading
- Medium-term trading
- Pullback Trading
- Breakout trading
- News trading strategy
- Ultra short-term strategy
- Chapter 1. Introduction
- Chapter 10. Margin trading
- Chapter 11. Margin call
- Chapter 12. Bank interest
- Chapter 13. Profit of forex market participants
- Chapter 14. Profit and loss calculation
- Chapter 15. Forex and Casino: what’s the difference?
- Chapter 16 Forex and stock market: what’s the difference?
- Chapter 17 Stock exchanges and stock indices
- Chapter 18 Commodity currencies on Forex
- Chapter 19 George Soros: success story of legendary investor
- Chapter 2. Forex participants
- Chapter 3. Currency abbreviations on Forex
- Chapter 4. Types of forex trades
- Chapter 5. Forex quotations
- Chapter 6. Buy/sell rate and spread
- Chapter 7. Cross rates
- Chapter 8. Forex trading hours
- Chapter 9. Forex and exchange office
-
Glossary
-
MT5 Real Accounts
- Is there a MT5 Eurica account type?
- Is it possible to change leverage on MT5 accounts?
- Can I activate the ForexCopy service for my MT5 account?
- Can I have a bonus for a deposit to my MT5 account?
- May I register my MT5 account with the InstaRebate system?
- May I register my MT5 account with the PAMM system?
- May I take part in a contest like InstaForex Lotus or Chancy deposit with my MT5 account?
- Can I trade options with MT5 account?
- Is it possible to transfer funds from MT4 to MT5 account or from MT5 to MT5 account via the transfer between accounts option?
- Do partners get an affiliate commission on MT5 accounts?
- Which currencies are available to open an MT5 account in?
- Can I activate the Segregated Accounts service for my MT5 account?
- What leverages are available for MT5 accounts?
- What is the minimum deposit for MT5 accounts?
- Why do I fail to log in to my Client Area?
- Why are most trading instruments unavailable for MT5 accounts?
-
Trading accounts
-
Account management
- How can I activate Swap Free?
- How can I change the leverage?
- How do I change my personal information?
- How can I change investor password?
- How do I change trader password?
- How do I change my account type?
- How do I link an account to an existing account?
- How can I recover the code word?
- How can I recover trader password?
- How can I recover pin code?
- Account Opening
-
Account management
-
Technical questions
- Can I use the Metatrader 4 trading platform on Linux?
- Can I use the MetaTrader 4 trading platform on Mac OS?
- Mobile trading
- Arabic symbols are not displayed in the trading terminal
- Take-profit was not activated or a buy/sell stop order was not executed although the price had touched it
- How can I change the account type?
- I do not have access to the trading platform right now. Is it possible to close a deal in any other way?
- The letter about opening an account was not received.
- Import of custom indicators
- I cannot see the deals made before in my account history
- Wrong profit (profit on another deal)
- I’ve lost some/all details of my account. What shall I do? How to change the account details?
- No connection with server
- Problems with order opening
- Proxy settings for Platform installation
- FAQs about trading conditions
- Server error or connection problems
- Swap was not charged, although the function was not deactivated
- List of possible errors when working with platform
-
Trading conditions
- Calculator
- Fee rate on funds unused in trading
- Trading servers of InstaForex company
- May I know who is the counterpart of your company?
- Cent Accounts
- Contracts CFD on demo-account
- The actions of the client in case of a claim for quotation/ dealing/ operation of the terminal
- Do you have mini/micro/cent accounts?
- Does InstaForex have a license?
- InstaForex system of servers
- Account insurance
- Is your company an ECN-broker?
- Do you provide news/analytics?
- There was developed such positive feature as trading account safety at a bank level
- Terminal time
- Triple Swap
- Two-factor authentication
- What are new advantages in the Client cabinet of your company?
- Trading at Forex
- Paper agreement with the company
- Are your spreads fixed?
-
Verification
-
Verify bank card
- How do I check/reduce the size of the file?
- How many bank cards may I verify?
- How can I hide the sensitive data?
- I have a no-name bank card. Can I verify it?
- I have already made a deposit but I don’t want to verify my bank card. How can I get my money back?
- I uploaded a bank card photo for verification but my request was rejected? What shall I do?
- Is it safe to give you my bank card data?
- How to verify my bank card with my mobile phone?
- Should I verify my bank card every time I make a deposit?
- Should there be a signature on the card’s back side?
- What is the best way to take a photo of a card to get it verified?
- Where should I upload my bank card to get it verified?
-
Verify trading account
- Can I be sure that my personal data won’t be maliciously used?
- Are depositing and withdrawing available for unverified accounts?
- Is it necessary to verify an account?
- How long does it take to verify an account?
- How to check/reduce the size of a document to be uploaded?
- I cannot upload documents in the Client Area. What shall I do?
- I was emailed that my document for verification was declined. What can I do?
- What are the requirements to an ID card downloaded for verification?
- How to verify an account?
- How to verify my trading account with my mobile phone?
- I uploaded a photo to the third verification level but it was declined. Why?
- What are the advantages of account verification?
- What are the advantages of the second verification level?
- What requirements the uploaded documents must comply?
- What documents are required for account verification?
- What is the purpose of verification?
- What is the minimum/ maximum size of a scanned document copy is accepted for verification?
- An error occurred when I was trying to upload the document, what shall I do?
- Where is a field for uploading documents to the third verification level?
- Where can I see my verification status?
- Where can I verify my account?
- What is the third verification level for?
-
Verify bank card
Is it possible to change leverage on MT5 accounts?
Share your opinion
Your feedback is very important to us.
Thank you for taking the time to complete our online survey.
