Technical questions

Can I trade CFDs on American shares in a demo account? 

A demo account does not provide CFDs trading. In order to trade CFDs, you should open a live account  

According to the website, a 6% annual interest rate is accrued on the free margin. However, I do not see it in my trading account. 

No interest rate is credited to Swap-free trading accounts. You can change the account type by contacting our Technical Support Service. 

Where can I learn something about Forex trading?

You can check out our InstaForex education page where you can find a lot of useful information about the forex market. You can also download a trading platform and try your hand at a demo account. The demo account has the same trading conditions as a live one. The only difference is that when you use a demo account, you cannot lose real money. 

Does InstaForex provide trading account insurance? 

Currently, no company in the forex industry provides trading account insurance. InstaForex has tens of thousands of clients worldwide who trust the company. Not so long ago, we provided a bank guarantee. However, due to the global financial crisis, we no longer provide such services because of its unprofitability. 

What is a stop out level? 

It is a specific level at which all of the Client's active positions are closed automatically. In InstaForex, the stop out level is 10%. This limitation is used to ensure that clients cannot lose more than they have in their trading account. 

How can I sign a written agreement with your company? Does InstaForex conclude written agreements with its clients? 

Under the law of many countries, signing an agreement down is not necessary to make it legally binding. 

The company provides a public offer agreement on its official website. This type of agreement is considered to be concluded by the parties when the Client accepts and agrees with the terms of the agreement. 

What is leverage? 

Leverage is the ratio between the amount of borrowed funds and the collateral. The leverage size can be 1:100, 1:200, and 1:500. For example, leverage 1:100 means that in order to execute a transaction, the amount of money in the trader’s account should be 100 times less than the amount of a transaction.  

Is your company licensed? 

InstaFintech is a group of companies registered in different countries. It provides its services under the InstaFintech brand. The company includes various legal entities and authorized agents that render services to clients, depending on their jurisdiction. Instant Trading Ltd. is a member of InstaFintech Group. Instant Trading Ltd. is authorized and licensed by the Financial Services Commission (FSC) under the Securities and Investment Business Act (SIBA), the British Virgin Islands (BVI). License Number SIBA/L/14/1082. In Europe, Instant Trading Eu Ltd. is licensed and regulated by the Cyprus Securities and Exchange Commission (CySEC). License Number 266/15. 

Server failure or connection problems: 

1. When a server failure occurs due to the company's fault and you incur losses due to this failure, the Company undertakes to recover your losses. In case of such a failure, you need to send an email to [email protected] indicating the account number, the trade ticket, and the time of the failed connection. Your request will be reviewed within 10 days from the date of the failure. 

2. When there is no connection to trading platform, the reasons may be the following: 

- poor Internet connection

- invalid username or password (trader password)

- wrong server address

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