Support service

I verified my account several years ago. However, now, the company has rejected it. Why did this happen and what should I do?

Rules for accepting documents by payment systems have been tightened up. That is why the company may ask its clients to verify their accounts again if a deposit/withdrawal of funds is performed by means of a bank card or a wire transfer.

The main reasons why the documents can be rejected:

• edges and corners of the document are not visible;

• the image is not clear or is blurred/darkened;

• a scan copy was uploaded instead of a photo;

• information specified in the personal details in the trading account does not match the information in the document;

• previously, the client provided a document that was not suitable for account verification;

• the document has expired.

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