Go to InstaForex
Go to
Leave
☰Support service
×
- Partnership program
-
Bonuses
-
Bonus Club
- When will a deposit amount be accounted to calculate a bonus?
- Can I attach a Club Card to several accounts?
- Can I withdraw the profit made from the Club bonus?
- How often can I receive the Club bonus?
- How to get the Club bonus
- I have not received an activation code. What can I do?
- What are the rules of Club bonus withdrawal?
- How long is the delivery of cards?
- What is the procedure of receiving the Club bonus?
- Who is entitled to the Club bonus?
- Why was the part of Club bonus cancelled after money withdrawal?
- Why was the Club bonus cancelled?
-
InstaForex Coupon bonus
- Can I withdraw the profit made from the Coupon bonus?
- How often can I receive the Coupon bonus?
- How to activate the Coupon bonus
- What are the rules of Coupon bonus withdrawal?
- What is the procedure of receiving the Coupon bonus?
- Who is entitled to the Coupon bonus?
- Why was the Coupon bonus cancelled after money withdrawal?
- Why was the Coupon bonus cancelled?
-
StartUp no deposit bonus
- Is it possible to participate in InstaRebate or any other program for returning spreads with the StartUp Bonus?
- Is it possible to get extra bonus for referring a friend
- Is it possible to invest the bonus in the PAMM system?
- Is it possible to trade without swaps on an account with the StartUp Bonus?
- Is it possible to withdraw the InstaForex StartUp Bonus?
- Do I have to make a deposit to get the no deposit bonus?
- Do I have to provide documents (verify my account) to get the InstaForex StartUp Bonus?
- How can I use profits made from the bonus?
- How to make profits with the InstaForex StartUp Bonus?
- I cannot get the bonus. The “Get bonus” button on the campaign web page is not active (the page has been updated)
- I cannot trade. The message “Trading is prohibited” appears in the platform
- Is it possible to withdraw funds that I deposit to the bonus account?
- In what currency is it possible to register an account for getting the StartUp Bonus?
- I received an email saying that my account cannot participate in the campaign. Why cannot I receive the bonus?
- What account types support the StartUp Bonus?
- Why does the bonus amount I received differ from the one promised in the campaign?
-
Welcome bonus 100%
- Can I withdraw the profit made from the 100% Welcome Bonus?
- How often can I receive the 100% Welcome Bonus?
- How to get the 100% Welcome Bonus
- What are the rules of 100% Bonus withdrawal?
- What is the period of the 100% Welcome Bonus campaign?
- Who is entitled to the 100% Welcome Bonus?
- Why was the 100% bonus cancelled?
-
Welcome Bonus 30%
- Is it possible to withdraw profit gained from the Welcome Bonus?
- How to get the 30% Welcome Bonus
- When is the clause 8 of the Bonus Agreement applied?
- What are the rules of Bonus withdrawal?
- What is the period of the campaign?
- Why after withdrawal of assets the part of Bonus was cancelled?
- Why the Bonus was reduced?
- Why the Bonus was cancelled?
-
The Floating Welcome Bonus 55%
- Can I withdraw the profit made from the 55% Welcome Bonus?
- How often can I receive the 55% Welcome Bonus?
- How to get the 55% Welcome Bonus
- What are the rules of 55% bonus withdrawal?
- Who is entitled to the 55% Welcome Bonus?
- Why was the 55% bonus cancelled?
- Why was the 55% bonus reduced?
- Why was the part of 55% bonus cancelled after money withdrawal?
-
Bonus Club
-
Company Services
- Dedicated server
-
ForexCopy System
- Mal by obchodník potvrdiť žiadosť o kopírovanie jeho obchodov alebo sa žiadosť schváli automaticky?
- Môžem zrušiť skopírovaný obchod, ak ho považujem za potenciálne neziskový?
- Môžem si vybrať, ktoré menové páry chcem kopírovať a rozsah ich kopírovania?
- Môžem ako obchodník v systéme ForexCopy zrušiť sledovateľovi odber môjho účtu?
- Môže byť jeden účet zaregistrovaný v systéme PAMM a zároveň v systéme ForexCopy?
- Môžem sa zo systému ForexCopy odhlásiť?
- Môžem zrušiť kopírovanie obchodov ForexCopy obchodníka?
- Obchodník urobil stratový obchod. Sledovateľ, ktorý jeho obchod skopíroval, ho manuálne upravil a obdržal zisk. Získa obchodník za tento obchod províziu?
- Obchodník urobil ziskový obchod. Sledovateľ, ktorý jeho obchod skopíroval, ho manuálne upravil a utrpel straty. Získa obchodník za tento obchod províziu?
- Ak obchodník upraví príkaz, zmenia sa tiež nastavenia skopírovaného príkazu na účte sledovateľa?
- Ak sledovateľovi na účte chýbajú prostriedky na uhradenie poplatku, znamená to, že obchodník poplatok nedostane?
- Obchodník si vo svojich podmienkach kopírovania určil všetky typy poplatkov. Môžem si zvoliť jeden typ poplatku alebo musím zaplatiť všetky poplatky?
- Prihlásil som sa na kopírovanie obchodov obchodníka, ktorý potom zmenil poplatok. Bude sa výška poplatku odvíjať od nových alebo starých podmienok kopírovania?
- Čo je systém Forex Copy?
- Aká je rýchlosť kopírovania systému?
- Môžem kopírovať obchody iba niekoľko menových párov. Môžem mať prístup k viacerým menovým párom?
- Kedy dostane obchodník za kopírovanie províziu?
-
PAMM-System
-
Affiliate Pamm program
- Advantages of PAMM Affiliate Program
- Can a PAMM investor activate the PAMM partnership programme service?
- Can a PAMM trader change the commission size for a PAMM partner?
- Does a PAMM partner get a commission from unprofitable investments?
- Example of taking profit
- When and how does a PAMM partner get a commission for investments of attracted investors?
- How can I become PAMM partner?
- What is the procedure of attaching an attracted client to a PAMM partner?
- Steps of registration in the PAMM Affiliate Program
- Účel partnerského programu PAMM
- K akým štatistikám má prístup PAMM partner?
-
General questions
- Po akom čase sa finančné prostriedky vložené majiteľom účtu zobrazia v monitorovacom zozname účtov PAMM?
- Môže PAMM investor vlastniť partnerský účet, prostredníctvom ktorého bol otvorený účet PAMM obchodníka?
- Môže PAMM investor zrušiť svoju požiadavku na investíciu?
- Môže si PAMM obchodník vybrať prostriedky, ktoré som investoval/a ja?
- Môžem na účte PAMM obchodníka investovať bonusové prostriedky?
- Môžem v systéme PAMM zaregistrovať partnerský účet?
- Môžem si svoj účet zaregistrovať ako PAMM obchodník, ak som na tento účet získal bonus? A čo sa stane s bonusom?
- Môže nastať situácia, keď žiadosť o vrátenie peňazí zo strany investora spôsobí okamžitý stop out na účte PAMM obchodníka?
- Dostávajú PAMM obchodník a PAMM investor časť výnosu z ročného úroku?
- Dostávajú PAMM obchodník a PAMM investor časť zľavy?
- Dostáva partner odmenu, ak klient, ktorého získal, sa stal PAMM obchodníkom a obchoduje s investovanými prostriedkami?
- Ako dlho trvá, kým sa mi pripíše zisk cez rollover?
- Ako sa počíta jednoduché hodnotenie?
- Som PAMM obchodník, môžem zmeniť výšku provízie za správu investovaných prostriedkov?
- Som PAMM obchodník, prečo sa nezvýšil môj zostatok po prijatí novej investície?
- Ak investor doplní na svoj účet prostriedky, získa bonus a potom investuje prostriedky do obchodných účtov v systéme PAMM, bude bonus zrušený?
- Ak o rollover požiada PAMM investor, získa PAMM obchodník svoj podiel na zisku, ktorý si vybral PAMM investor?
- Môže PAMM obchodník deaktivovať službu PAMM (odmietnuť účasť na monitorovaní)?
- Môžem si svoj zisk vybrať tak, že nevrátim investíciu?
- Môže PAMM obchodník na svoj účet získať bonus?
- Je funkcia Rollover k dispozícii pre PAMM obchodníkov aj pre PAMM investorov?
- Môžete mi zaručiť, že o svoje peniaze na účte PAMM obchodníka neprídem?
- Čo je to rollover v systéme PAMM spoločnosti InstaForex?
- Čo sú to kontaktné informácie v rámci PAMM, ktoré sa vypĺňajú v žiadosti o účasť v systéme PAMM, a na čo slúžia?
- Som PAMM investor a poslal som žiadosť o investíciu. PAMM obchodník ju neprijal a ani ju neodmietol. Kedy sa suma investície vráti na môj obchodný účet?
- Ktoré osobné údaje investora uvidí PAMM obchodník?
- Ktoré osobné údaje obchodníka uvidí PAMM investor?
- Účty v ktorej mene sa môžu zapojiť do systému PAMM?
- Kde si investor môže pozrieť výšku provízie zo zisku, ktorú si nastavil obchodník?
- Kde nájdem verejne dostupnú zmluvu o používaní systému PAMM?
- Kde sa dá zistiť, či je možné vybrať aktuálny zisk z účtu PAMM obchodníka?
- Je služba SMS správ o nových investíciách pre PAMM obchodníkov zadarmo?
- Prečo sa moja investícia zmenšila po tom, čo som zadal/a Rollover?
-
Affiliate Pamm program
-
Contests
-
Miss Insta Asia 2020
- How can I register for the Miss Insta Asia beauty contest?
- How are the winners of the Miss Insta Asia beauty contest determined?
- How is the Miss Insta Asia beauty contest held?
- When is Miss Insta Asia 2020 held?
- Profile requirements
- What is the size of the prize fund of the contest?
- What are the voting requirements for the Miss Insta Asia beauty contest?
- Award procedure of the contest Miss Insta Asia
- Is nationality important for participation in the contest?
- Chancy Deposit
- Win Ferrari from InstaForex
-
Common questions on all contests
- What time does InstaForex hold its contests?
- Can I take part in the contest if I don't have a live InstaForex account?
- Can I take part in all contests run by the company?
- Can I use my old competitive account for a new contest or do I need to open a new one?
- Why was I disqualified?
- I have registered two contest accounts by mistake. Can I delete one of them?
- I have registered for the contest but cannot find myself in the table of participants?
- I have registered for the contest but account trading is not available. What is the reason?
- I have sent all my data to the contest administration of InstaForex. When will I receive my prize?
- I take a prize-winning place in the contest table. What data and documents should I provide?
- The contest is over but I still have open positions in my trading account. How can I solve this problem?
- Which IP-address of the server is used for the contest accounts?
- What leverage does the Company offer for the competitive accounts?
- Where can I find details about InstaForex contests?
- Can I register an account in currencies other than USD for the car drawing?
-
Great Race InstaForex
- Are there any special trading conditions applied to accounts of the contestants?
- Can I withdraw my prize fund received in the Great Race contest?
- How can I receive my prize?
- How are winners determined?
- When is the Great Race contest held?
- What are the requirements for the contestants?
- What is the size of the prize fund in the Great Race contest?
- When are the results of the contest published?
-
InstaForex Sniper
- Are there any special trading conditions applied to the contestants’ accounts?
- How are winners determined?
- Can I withdraw my prize fund received in the InstaForex Sniper contest?
- How do the winners of the contest receive their prizes?
- When is the InstaForex Sniper contest held?
- When the results of the contest are published?
- What are the requirements for contestants?
- What are the participation requirements for the InstaForex Sniper contest?
- What is the size of the prize fund in the InstaForex Sniper contest?
- When can I register for the InstaForex Sniper contest?
-
Lucky Trader
- Are there any special trading conditions applied to accounts of the Lucky Trader contestants?
- A Lucky Trader participant has more than 10 open orders, why is he not disqualified?
- How do the winners of the Lucky Trader contest receive their prizes?
- How are the winners of the Lucky Trader contest determined?
- How is the rating of participants in the Lucky Trader contest scored?
- When is the Lucky Trader contest held?
- What are the requirements for the Lucky Trader contestants?
- When the results of the contest are published?
- What is the size of the prize fund for the Lucky Trader contest?
- When can I register for the Lucky Trader contest?
-
One Million Option
- Are there any special trading conditions applied to the participants of the One Million Option contest?
- How are the winners of the One Million Option contest determined?
- How do the winners of the contest receive their prizes?
- When is the One Million Option contest held?
- What are the requirements for the participants of the One Million Option contest?
- What is the size of the prize fund for the One Million Option contest?
- When are the results of the One Million Option contest published?
- When can I register for the One Million Option contest?
-
InstaForex FX-1 Rally
- Are there any special trading conditions applied to accounts of the contestants?
- How are the winners of the FX-1 Rally contest determined?
- How do the winners of the FX-1 Rally contest receive their prizes?
- When is the FX-1 Rally contest held?
- When the results of the FX-1 Rally contest are published?
- What are the requirements for the FX-1 Rally contestants?
- What is the size of the prize fund for the FX-1 Rally contest?
- When can I register for the FX-1 Rally contest?
-
Real scalping InstaForex
- Can I withdraw my prize fund received in the Real Scalping contest?
- When is the Real Scalping contest held?
- What is the registration period for the Real Scalping contest?
- What are the trading conditions of the Real Scalping contest?
- What are the main conditions for taking part in the Real Scalping contest?
- What information should I provide to receive my prize in the Real Scalping contest?
- What is the main requirement for winning?
- What is the size of the prize fund for the Real Scalping contest?
- Trade Wise, Win Device
-
Miss Insta Asia 2020
-
Financial questions
- Cancelation of withdrawal
- Bank card verification
- Change in bank details for deposits/withdrawals
- Commission on deposits/withdrawals
- Exchange rate converter for deposits and withdrawals
- Delay in deposit or withdrawal
- Overview of deposit and withdrawal methods
- Forex Calculator
- What is the minimum amount to deposit?
- Deposit/withdrawal issues
- Obmedzenie vkladov a výberov
- Deposit/withdrawal methods
- Taxation
- What is the minimum amount to withdraw?
- Time of transfer
-
Options trading
- Aká sviečková cena sa berie do úvahy pri otvorení/exspirácii opcie?
- Môžem opciu zrušiť?
- Môžem pri opciách dostať zľavu?
- Môžem si opcie kúpiť z bonusu?
- Môžu s opciami obchodovať účastníci systému PAMM?
- Vnútrodenná put opcia
- Vnútrodenná call opcia
- What is the maximum and the minimum price of an option?
- Dá sa s opciami obchodovať 24 hodín denne, 7 dní v týždni?
- Akú odmenu získa partner z obchodovania s opciami?
- Čo v prípade, ak sa cena medzi otvorením a zatvorením opcie nezmení?
- What is an option?
- Aký je minimálny čas medzi otvorením a zatvorením opcie?
- Aká je stanovená prémia pri opciách?
- S akými druhmi opcií môžem obchodovať?
- Aká páka je pri obchodovaní s opciami?
-
Forex education
-
Glossary
- Account history
- Balance
- Base currency
- Broker
- Candlestick shadow
- Client log file
- Completed transaction
- Contract For Difference
- Contract specification
- Conversion arbitrage transactions
- Cross-rates
- Day Trading
- Equity
- Expert Advisor
- Finančná páka
- Force majeure
- Fractal
- Free margin
- Futures
- GAP
- Hedging
- Index
- Indicator
- Liquidity
- Margin
- Margin call
- Market opening
- Non-market quote
- Normal market conditions
- Obvious mistake
- Open position
- Order
- PAMM
- Pending order
- Pip
- Pipsing
- Point
- Quotation
- Quotes Feed
- Scalping
- Server log file
- Spam
- Spike
- Spread
- Stop loss
- Stop out
- Swap (swap - storage)
- Take profit
- Tick
- Trade volume
- Trading platform
-
Macroeconomic indicators
- Current account (Balance of payments)
- Construction spending
- Housing starts
- Consumer confidence index (CCI)
- Consumer loans
- Employment Cost Index (ECI)
- Industrial production
- Inflow of investments
- Wholesale inventories
- Industrial goods, components, and semi-finished products in warehouses
- ISM Purchasing Managers' Index (PMI)
- Jobless claims
- University of Michigan consumer sentiment index
- Money supply
- Non Farm Payrolls (NFP)
- Existing home sales
- Balance of payments
- Personal income
- Consumer price index (CPI)
- Gross domestic product (GDP)
- Services Purchasing Managers' Index (PMI)
- German Business Climate Index
- Index of leading indicators
- Producer price index (PPI)
- Balance of trade
- Unemployment rate
-
Technical analysis
- Additional analysis tools
- Bollingerove pásma
- Japanese candlesticks (I)
- Japonské sviečky (II)
- Formácie, ktoré potvrdzujú trvanie trendu
- Moving average convergence-divergence
- Index DMI (index smerového pohybu)
- Dowova teória
- Obálky kĺzavého priemeru
- Exponenciálny kĺzavý priemer (EMA)
- The Fibonacci numbers
- Andrews Median Lines
- Price, trading volume and open interest
- Point and figure charting
- Jednoduchý kĺzavý priemer
- Support and resistance levels
- Support, resistance and trend types
- Trend lines correction, the principle of “apron”
- Kĺzavé priemery
- Indikátor SAR (Parabolic Stop and Reverse)
- Obchodovanie v rámci trendu a v rámci pásma
- Základné formácie obratu
- Trend Lines
- Typy grafov
- Weighted moving average
-
Types of strategies
- Williams Alligator
- Automated trading
- Day trading strategy for EUR/JPY
- Locking
- Chaos Theory
- Elliott Wave Theory
- Intraday trading
- Long-term trading
- Long-term trading strategy for EUR/JPY
- Martingale
- The Mirror Market Theory
- Pipsing EURJPY
- Money Management
- Scalping
- Short-term trading
- Swing-trading
- Medium-term trading
- Pullback Trading
- Breakout trading
- News trading strategy
- Ultra short-term strategy
- 1. kapitola. Úvod
- Kapitola 10. Obchodovanie s pákovým efektom
- 11. kapitola. Výzva na doplnenie finančných prostriedkov (Margin call)
- Chapter 12. Bank interest
- Chapter 13. Profit of forex market participants
- Kapitola 14. Ako si vypočítať zisk a straty
- 15. kapitola. Prečo forex nie je kasíno.
- 16. kapitola. Devízový a akciový trh: aký je medzi nimi rozdiel?
- 17. kapitola Burzy cenných papierov a akciové indexy
- 18. kapitola Komoditné meny na forexe
- 19. kapitola George Soros: úspešný príbeh legendárneho investora
- 2. kapitola. Účastníci devízového trhu
- 3. kapitola. Skratky mien na devízovom trhu
- 4. kapitola. Typy obchodov na devízovom trhu
- Kapitola 5. Ceny (kotácie) na devízovom trhu
- 6. kapitola. Cena ask/cena bid a spread
- 7. kapitola. Krosové kurzy
- Kapitola 8. Obchodné hodiny na forexe
- 9. kapitola. Devízový trh a zmenáreň
-
Glossary
-
MT5 Real Accounts
- Is there a MT5 Eurica account type?
- Is it possible to change leverage on MT5 accounts?
- Can I activate the ForexCopy service for my MT5 account?
- Can I have a bonus for a deposit to my MT5 account?
- May I register my MT5 account with the InstaRebate system?
- May I register my MT5 account with the PAMM system?
- May I take part in a contest like InstaForex Lotus or Chancy deposit with my MT5 account?
- Môžem s opciami obchodovať na účte MT5?
- Is it possible to transfer funds from MT4 to MT5 account or from MT5 to MT5 account via the transfer between accounts option?
- Do partners get an affiliate commission on MT5 accounts?
- Which currencies are available to open an MT5 account in?
- Can I activate the Segregated Accounts service for my MT5 account?
- What leverages are available for MT5 accounts?
- What is the minimum deposit for MT5 accounts?
- Why do I fail to log in to my Client Area?
- Why are most trading instruments unavailable for MT5 accounts?
- Trading accounts
-
Technical questions
- Môžem používať obchodnú platformu Metatrader 4 v systéme Linux?
- Môžem používať obchodnú platformu MetaTrader4 v operačnom systéme Mac OS?
- Obchodovanie cez smartfón
- Arabic symbols are not displayed in the trading terminal
- Neaktivoval sa pokyn take profit alebo sa nevykonal pokyn buy/sell stop, hoci cena dosiahla stanovenú úroveň
- Ako sa dá zmeniť typ účtu?
- I do not have access to the trading platform right now. Is it possible to close a deal in any other way?
- Neprišiel mi email o otvorení účtu.
- Importovanie vlastných indikátorov
- V histórii svojho účtu nevidím svoje predchádzajúce obchody
- Nesprávny zisk (zisk z iného obchodu)
- Stratil som niektoré/všetky údaje k môjmu účtu. Čo mám robiť? Ako zmeniť údaje k účtu?
- Nedá sa pripojiť na server
- Problémy s otvorením obchodu
- Proxy settings for Platform installation
- FAQs about trading conditions
- Chyba servera a problémy s pripojením
- Nezaúčtoval sa swap, hoci táto funkcia bola aktívna
- List of possible errors when working with platform
-
Trading conditions
- Calculator
- Trading servers of InstaForex company
- May I know who is the counterpart of your company?
- Cent Accounts
- Contracts CFD on demo-account
- The actions of the client in case of a claim for quotation/ dealing/ operation of the terminal
- Do you have mini/micro/cent accounts?
- Má InstaForex licenciu?
- InstaForex system of servers
- Account insurance
- Is your company an ECN-broker?
- Do you provide news/analytics?
- There was developed such positive feature as trading account safety at a bank level
- Terminal time
- Triple Swap
- Two-factor authentication
- What are new advantages in the Client cabinet of your company?
- Obchodovanie na forexe
- Uzavretie zmluvy so spoločnosťou v papierovej podobe
- Are your spreads fixed?
-
Verification
-
Verify bank card
- Môžem na vklad/výber prostriedkov použiť virtuálnu kartu?
- How do I check/reduce the size of the file?
- How many bank cards may I verify?
- Ako skryjem citlivé údaje?
- I have a no-name bank card. Can I verify it?
- I have already made a deposit but I don’t want to verify my bank card. How can I get my money back?
- I uploaded a bank card photo for verification but my request was rejected? What shall I do?
- Is it safe to give you my bank card data?
- Ako si overím platobnú kartu cez mobilný telefón?
- Should I verify my bank card every time I make a deposit?
- Should there be a signature on the card’s back side?
- What is the best way to take a photo of a card to get it verified?
- Where should I upload my bank card to get it verified?
-
Verify trading account
- Can I be sure that my personal data won’t be maliciously used?
- Môžem si vložiť/vybrať finančné prostriedky, ak môj účet nie je overený?
- Je nutné overiť účet?
- Ako dlho trvá overenie účtu?
- How do I check/reduce the size of the file?
- How to make a screenshot of the egov Client Area correctly
- I can’t upload documents in the Client Area. What shall I do?
- I cannot edit the name and phone number in the personal data section of the trading account on my own
- I got an email saying “Your account has been verified (with limitations).” What does it mean?
- Dostal/-a som e-mail, že môj dokument na overenie bol zamietnutý. Ako mám postupovať?
- I uploaded an electronic bank statement or a bill for utility services, but they were rejected
- I verified my account several years ago. However, now, the company has rejected it. Why did this happen and what should I do?
- What are the requirements for an ID card downloaded for verification?
- How to verify an account?
- How to verify my trading account with my mobile phone?
- The message “Expires soon” appeared in my Client Area. What does it mean?
- I uploaded a photo for the third verification level but it was declined. Why?
- What are the advantages of account verification?
- Aké sú výhody overenia 2. úrovne?
- What are the requirements for the documents uploaded for verification?
- Aké dokumenty sú potrebné na overenie účtu?
- Aký je účel overovania?
- Aká je minimálna/maximálna veľkosť naskenovanej kópie dokumentu, ktorá sa akceptuje na overenie?
- What is the right way to upload doсuments for verification?
- I tried to upload a document for verification but an error occurred/nothing happened. What shall I do?
- Where is a field for uploading documents to the third verification level?
- Where can I see my verification status?
- Kde si môžem overiť účet?
- What is the third verification level for?
-
Verify bank card
Ako dlho trvá, kým sa mi pripíše zisk cez rollover?
Zisk sa vám pripíše do jednej hodiny od ukončenia procesu synchronizácie.
Podeľte sa o svoj názor
Vaša spätná väzba je pre nás veľmi dôležitá.
Ďakujeme, že ste venovali váš čas vyplneniu nášho online dotazníka.
