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Frequently asked questions

Do you have any questions?

We have the answers. We created this section with the most frequently asked questions about the affiliate program, trading conditions, the PAMM system, registration, verification, and other issues.

Trading terms

Why does InstaForex use 10000 lot instead of standard 100000 one?

InstaForex Company gives an opportunity to trade on Forex market using three types of account at once: Micro Forex, Mini Forex, Standard Forex. In order to make such a technology possible a non-standard 10000 lot was introduced, which makes the pip price equal $0.01 in a 0.01 lot trade, the minimum. It allows the $5,000-$10,000 trading account holders to control their risks effectively. At the same time, the 10,000 lot size makes the calculations of a pip price convenient.

Please have a look at the data below:
0.01 InstaForex lot deal = $0.01 pip price
0.1 InstaForex lot deal = $0.1 pip price
1 InstaForex lot deal = $1 pip price
10 InstaForex lot deal = $10 pip price
100 InstaForex lot deal = $100 pip price
1000 InstaForex lot deal = $1000 pip price

Easy calculations and the possibility to combine three levels of Forex trading in one trading account makes InstaForex lot an undeniable advantage of InstaForex trading conditions.


What does leverage mean?

Leverage is the ratio of a margin amount to the borrowed amount: 1:100, 1:200, 1:1000. 1:100 leverage means that, to open a trade, you should have 100 times less amount than the amount of a trade. In InstaForex Company you may choose the leverage from 1:1 to 1:1000.


Why can't I see all symbols in the Market Watch window?

The number of symbols you see is set up in your platform settings. In order to extend the quotes list, please right click on the Market Watch window and select "Show all symbols".


Do you increase spread during the news releases?

InstaForex never increases spread during the news releases. Every trader can be confident that trading terms will remain steady even during the news events.


May I use expert advisors? Are there any restrictions?

There are no restrictions on the use of advisors.


Is it possible that a trader owes money to the company?

No, it is impossible. If a trader loses more than he has in a trading account, the company must cover the loss to 0.


Is there any difference between demo and live trading?

There are no differences in trading conditions and trading instruments. Trading on demo account is identical to live trading, except unavailability of deposit and withdrawal options for demo accounts.


What is the minimum deposit amount?

The minimum deposit amount is $1, and it allows you to open a trade on any instrument.


Why do EUR/GBP and EUR/CHF currency pairs have floating spread?

Variable spread is a common tool used by the largest international brokers. It is applied for a number of trading instruments, including EUR/GBP and EUR/CHF. Spread is the broker`s reward for a transaction, determined by the market conditions in which the company operates. Due to the increased spreads of counterparties and low volatility, spread was moved to a variable state. The information on all instruments for which a variable spread is used is available on the page of specifications.


How to calculate the amount of margin for a trade?

The amount of margin is equal to the trade volume divided by the leverage. The trade volume is equal to 10000 US Dollars multiplied by the amount of lots and by the exchange rate of a base currency in a pair to the USD. The base currency is the first in a currency pair. For example, in the EUR/USD currency pair the base currency is EUR (thereafter, the exchange rate of a trade to the US Dollar is EURUSD), in USDCAD - is USD (the exchange rate of a trade to the US Dollar is equal to 1, because USD/USD = 1), in GBPJPY - the base currency is GBP (the exchange rate of a trade to the US Dollar is equal to the GBP/USD exchange rate or to the exchange rate of GBPUSD). So when the GBPUSD exchange rate equals 1.4956 in a 2 lot trade with the 1:100 leverage, the margin will be 10000 * 2 * GBPUSD/100 = 299.12 USD. In a 3.5 lots trade on USDJPY with the 1:1000 leverage, the margin is equal to 10000 * 3.5 * 1/1000 = 35 USD.

For the convenience of our clients we have added a Forex calculator to our website.


Where can I request the Welcome bonus?
Do you have micro and mini accounts?

Yes, we do. However, trading on InstaForex accounts is executed with micro and mini lots. It means that you can trade 0.01 lot, which is equal to micro account.


How can I change my leverage?

You can change your leverage in Client Cabinet. If for whatever reason you are not able to change it in Client Cabinet, send email to [email protected] or [email protected] with the following information: trading account number, phone password and leverage you want to have. Also you can contact the Customer Support Service and write the same data.


I forgot trader password or PIN code (or I want to change my trader password or PIN code). What should I do?

Trader password can be changed in Client Cabinet or in the settings of MetaTrader platform.

You can also change the trader password by applying to the Customer Support Service with the following information: account number, phone password and a new trader password (Latin letters, from 6 to 12 symbols).

If you have forgotten or lost the phone password, please contact the Customer Support Service by e-mail [email protected] or [email protected], attach a scanned copy of your ID/driver license and describe the situation providing the account number. Your phone password will be recovered or changed at your discretion.

For PIN code recovery/change, it is necessary to send an email to [email protected] or [email protected] with the following information: trading account number, new PIN code (figures or figures and letters) and a scanned copy of your ID/driver license attached.


May I open several trading accounts in one name?

Yes, you may. There are no restrictions on the number of live and demo accounts opened in one name.


Is it true that I can trade only 8 lots maximum in MetaTrader?

No, you can type in any number of lots (up to 10000).


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