Finanzielle Fragen
InstaForex trading servers
Fragen uber die Handelsbedingungen
Fragen uber das Partnerprogramm
PAMM system
ForexCopy system
Forex Options
Questions about account verification
Allgemeine Fragen
What methods of replenishment are available in InstaForex?
You can replenish your account by means of WebMoney, CONTACT, RBKMoney, MoneyBookers/Skrill, Liberty Reserve and wire transfer. Withdrawal is possible by means of the same method which you used when replenished your account.
Does company charge any commission for replenishment or withdrawal?
The company doesn’t charge any commission, however, you should take into consideration that payment system itself takes commission as well as bank takes commission for wire transfer.
How much time does it take to replenish trading account?
The replenishment via Webmoney, Liberty Reserve and RBKMoney is processed immediately, via CONTACT, MoneyBookers/Skrill and credit cards – up to 24 hours. Replenishment by means of wire transfer takes 2-4 days.
How much time does it take to withdraw funds from the trading account?
Withdrawal via Webmoney, Liberty Reserve and other payment systems takes 1-3 hours. Withdrawal by means of wire transfer takes 2-4 days.
What is the minimum sum of withdrawal?
There are no limits for withdrawing. You can withdraw any balance from your account.
What is the minimum sum for deposit?
Minimum sum for deposit via electronic payment system is 1 USD, via credit card is 50 USD, via wire transfer is 300 USD.
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Which IP addresses do InstaForex Company’s trading servers have?
Clients of InstaForex Company have a great opportunity to choose any out of 10 suggested trading servers to work with.
When registering a live trading account with InstaForex, you get a chance to choose the server for your account. All available servers for the trading accounts opened with InstaForex are listed below:
server in the USA with the address InstaForex-USA.com or 174.36.56.108:443 can be used for trading account numbers from 10000 to 1000000;
server in the USA with the address InstaForex-USA2.com or 5.9.152.23:443 can be used for trading account numbers starting from 8000000;
server in Singapore with the address InstaForex-Singapore.com or 111.235.136.17:443 (75.126.185.122:443) can be used for trading account numbers starting from 7000000;
server in Netherlands with the address InstaForex-EUROPE.com or 173.192.99.66:443 can be used for trading account numbers starting from 5000000 to 6000000;
server in Hong Kong with the address InstaForex-HongKong.com or 88.198.19.179:443 can be used for trading account numbers from 1000000 to 2000000;
server in Great Britain with the address InstaForex-UK.com or 188.138.48.84:443 can be used for trading account numbers from 2000000 to 3000000;
server for cent accounts with the address InstaForex-Cent.com or 46.4.115.236:443 can be used for trading accounts with the number from 3000000 to 3500000;
server for cent accounts with the address InstaForex-Cent2.com or 50.23.255.158:443 can be used for trading accounts with the numbers from 3500000 to 4000000.
In the process of registering a demo account, specify one of the following servers:
server for contests that has an address InstaForex-Contest.com or 188.138.56.57:443 can be used for demo accounts with the numbers from 65000000;
server for other demo accounts has an address InstaForex-Demo.com or 67.228.75.130:443.
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Wieviel betragt ein Lot in InstaForex und wodurch unterscheidet es sich von einem Standardlot?
Ein Lot gleicht 10.000 Einheiten in der Basiswahrung, was um das 10-fache niedriger als ein Standardlot ist. Dadurch konnen unsere Kunden die Risiken bei der Arbeit auf dem Wahrungsmarkt bedeutend reduzieren.
Was ist ein Kredithebel?
Ein Kredithebel ist das Verhaltnis zwischen der Pfandsumme und den Fremdmitteln, die mit dieser Summe ausgeliehen werden, z.B. 1:100, 1:200, 1:1000. Der Kredithebel in der Hohe von 1:100 bedeutet, dass Sie fur die Abwicklung dieses Geschaftes auf dem Handelskonto bei dem Broker eine Summe haben mussen, die um das 100-fache niedriger ist, als die Summe des Geschafts.
Welche Kredithebel werden von der Firma InstaForex unterstutzt und wie kann ich den Kredithebel wechseln?
Bei der Eroffnung eines Kontos konnen Sie jeden Hebel von 1:1 bis 1:1000 wahlen. Um die Gro?e des Kredithebels auf Ihrem Konto spater zu verandern, mussen Sie uns eine Nachricht per Mail schicken oder sich mit dem Kundendienst auf jede andere mogliche Weise in Verbindung setzten.
Warum kann ich nicht alle Symbole in der Marktubersicht sehen?
Das ist mit dem Abonnement Ihres Terminals fur den Empfang der Quotierungen fur verschiedene Wahrungspaare verbunden. Um die Liste der angezeigten Quotierungen zu erweitern, klicken Sie die Schaltflache „Alle Symbole anzeigen“ in der Marktubersicht mit der rechten Maustaste an.
Konnen die Spreads wahrend der Nachrichten steigen?
Die Firma InstaForex vergro?ert die Spreads auf keinen Fall wahrend der Nachrichten. So kann jeder Handler sicher sein, dass die Handelsbedingungen sogar wahrend der Nachrichten gleich bleiben.
Kann ich einige Berater verwenden oder gibt es diesbezuglich bestimmte Begrenzungen?
Es gibt keine Begrenzungen fur den Einsatz der Berater.
Kann es dazu kommen, dass ich Schulden bei der Firma habe?
Nein, ausgeschlossen. Wenn im Ergebnis eines Geschafts auf Ihrem Konto ein Minusbetrag entsteht, ist die Firma verpflichtet, diesen bis zu einer Nullbilanz auszugleichen.
Wodurch unterscheidet sich der Handel mit einem Demo-Konto von dem Handel mit einem realen Handelskonto?
Es gibt keine Unterschiede in den Handelsbedingungen oder Spezifikationen fur die Handelsinstrumente. Die Arbeit mit einem Demo-Konto verlauft genauso wie die Arbeit mit einem realen Handelskonto, der einzige Unterschied besteht darin, dass weder die Operationen fur die Abbuchung noch fur die Einzahlung fur ein Demo-Konto zuganglich sind.
Wie hoch ist der Mindestbetrag?
Die Mindestanlage betragt 1 Dollar, damit konnen Sie ein Geschaft mit jedem Instrument beginnen.
Why do EUR/GBP, EUR/CHF currency pairs have floating spread?
Floating spread is generally accepted trading instrument, which is used by the first-rate international broker. EUR/GBP and EUR/CHF are the only currency pairs which have floating spread. It means that from 19:00 GMT+00 till 08:00 GMT+00 spread can be increased up to 5 pips every day. Spread is a fee of broker for transaction, and it is defined by the market conditions which the company works in. In connection with increasing spreads of our contractors spread of the currency pairs EUR/GBP and EUR/CH were transferred to the floating condition. However during the daytime (after 08:00 GMT+00) spread for this currency pairs are the same, 3 pips.
How to calculate the amount of margin?
The amount of margin is equal to the volume divided by the leverage. The volume is equal to 10000 in USD multiplied by the amount of lots, enabled in deal, and by the rate of exchange of the currency used in deal to the USD, which divided by the leverage. Currency of deal is currency which symbol stands first in currency pair designation. For example, for currency pair EUR/USD the currency of deal is EUR (thereafter rate of exchange of deal to US Dollar will be EURUSD), for USDCAD – is CAD (rate of exchange of the deal to US Dollar will be equal to 1, because USD/USD=1), for GBPJPY currency of deal is GBP (rate of exchange of the deal to US Dollar will be equal to rate of exchange of GBP/USD, id est. equal to rate of exchange of GBPUSD). So under the rate of exchange which is equal to GBPUSD 1.4956 for the deal with 2 lots with the leverage 1:100 the margin will be 10000 * 2 * GBPUSD/100=299.12 USD. For the deal with USDJPY with 3.4 lots with the leverage 1:1000 the margin will be equal 10000 * 3.5 * 1/1000=35 USD.
Give me please the link for the Welcome Bonus receipt.
This is the link for Agreement on the Welcome bonus receipt
This is the link for the application of the Welcome bonus receipt
Do you have micro and mini accounts?
Yes, we have. However trading in InstaForex is made with micro and mini lots, id est. you can trade with 0.01 lot in InstaForex which is equal to micro account.
How can I change my leverage?
For changing your leverage you should send an e-mail to clients@instaforex.com or support@instaforex.com with the following information: trading account number, phone password and leverage you want to have. Also you can contact Support department for leverage changing by Live Chat, Yahoo, Skype, ICQ and write the same date.
I forgot traders password or PIN code (or I want to change my traders password or PIN code). How can I do it?
For PIN code or traders password recovery/changing it is necessary to send an e-mail to clients@instaforex.com or support@instaforex.com with the following information: trading account number, phone password and new traders password. Also you can contact Support department by Live Chat, Yahoo, ICQ, Skype for traders password recovery and write the same data. For PIN code hanging it is necessary to send an e-mail to clients@instaforex.com or support@instaforex.com the following information: trading account number, phone password, scan of your ID, and new PIN code. Make sure you send an e-mail from the e-mail address you entered while registration the trading account number.
May I open several trading accounts in one name?
Yes, you may. There is no limits for opening real and demo accounts in one name.
I can trade maximum 8 lots in InstaForex?
No, you can type manually any amount of lots (till 10000).
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Wie hoch ist meine Kommission, wenn ich zu einem Partner werde?
Als ein Partner bekommen Sie 1,5 Punkte von jedem Geschaft. Das ist ein Standardschema, das in der ganzen Welt eingesetzt wird.
Wie kann ich neue Kunden bewerben?
Sie konnen neue Kunden mit Hilfe einer Partnerreferenz bewerben. Nach der Aktivierung dieses Linkes werden diese Kunden automatisch zu Ihren Referrals. Au?erdem konnen Sie Ihren Bekannten uber unsere Firma erzahlen. In diesem Fall konnen Sie Ihren Bekannten als Ihr Referral anmelden, indem Sie uns seinen vollen Namen und die Kontonummer zukommen lassen.
Gibt es Begrenzungen bei der Abbuchung der Partnerkommission?
Nein, dafur gibt es keine Begrenzungen.
Welche Anforderungen muss man erfullen, um an einem Partnerprogramm teilzunehmen?
Es gibt keine Anforderungen. Sie konnen neue Kunden bewerben, indem Sie die Informationen unter Ihren Bekannten verbreiten oder als unser Vertreter in Ihrer Region tatig sind.
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What is the PAMM contact information which I should enter after the registration with the PAMM system and what is it for?
This information will be available for your investment contractors. When you accept an investment request, this information becomes visible for you and vice versa. It establishes the communication between the system users as the company is only a technical intermediary giving the guarantee of money refund and trader's share calculation without interference in other issues between a trader and investor.
What account currency is required for registering with the PAMM system?
Only US dollar accounts can be registered with InstaForex PAMM system. If you do not have a US dollar account, you can open it online on the company's website.
I am a PAMM trader and I have accepted the investment request. What does the Waiting for Synchronization status mean?
The Waiting for Synchronization status means that your investment will be processed as soon as possible. All investment requests are processed once an hour.
I am a PAMM trader. Why did not my balance increase after I accepted a new investment?
After you click "Accept investment", the investment status changes to "Waiting for synchronization", which means that it is necessary to wait for a while until the investment reaches the account. In case there are other investments waiting for synchronization, they will be added to the account simultaneously.
Can you guarantee that a PAMM trader will not lose my money?
InstaForex PAMM system does not guarantee that the managing trader will take profit. It is meant for ensuring the technical coordination between traders and investors, which includes monitoring of PAMM accounts, money acceptance and refund. Therefore, the system guarantees your funds protection, so they will not be withdrawn by the PAMM trader. Moreover, the system ensures that you can withdraw your investment from the PAMM trader's account at a short notice within 30-60 minutes after requesting (depending on the synchronization).
Can a PAMM trader withdraw my invested funds?
InstaForex PAMM system protects investors against the risk of funds withdrawal by a PAMM trader. A PAMM trader can withdraw only his share of PAMM account not involved in trading.
Is it possible that a refund request of an investor can cause the stop out on a PAMM trader account?
If the investors share in the account is over 90% and there are a few of them or only one investor, then it is possible. But the PAMM system allows accepting investments from hundreds of PAMM traders and keep funds from hundreds of investors on one trading account, so the possibility of simultaneous withdrawal is very low and inversely proportionate to the number of investors.
Can I register an affiliate account with the PAMM system?
Yes, you can register an affiliate account with the PAMM system, but this service is available only for PAMM investors and PAMM partners.
Where can I see the current profit that I can withdraw from the PAMM trader account?
Choose PAMM system in Client Cabinet and click "My Investments". Please note that investor can withdraw only the TOTAL investment amount. If you plan to withdraw parts of the investment, you should invest different amounts to be able to withdraw them separately.
Is the SMS notification service about new investment requests free for a PAMM trader?
Yes, the service is free, but there is a limit of 10 SMS per 24 hours for one account.
Can a PAMM investor receive an affiliate commission from the PAMM trader registered with his affiliate account?
At present there are no restrictions on receiving affiliate commissions from PAMM accounts. Nevertheless, such affiliate accounts is subject to the basic rules of InstaForex affiliate program.
I am a PAMM trader, can I change a commission rate for my investors?
You set a commission rate at registering with the PAMM system. It can be changed at any time in PAMM Cabinet but will be effective only for new investments. Besides, you can create sets of conditions, so a PAMM investor can choose the conditions of investing in your PAMM account he likes best.
I am a PAMM investor, and I had sent an investment request to a PAMM trader. He have not accepted or declined it. What is the validity of the investment request, and when will the investment be credited back to my trading account?
If the PAMM trader is inactive during 72 hours after receiving an investment request, the investment will be refunded to your PAMM investor account automatically. You can also withdraw your investment if it has not been accepted by the trader.
Can I take my profit not withdrawing the investment?
Yes, you can. In order to receive part of the profit, request a rollover. This option is available in the Investments section of PAMM Cabinet. This option is active only for profitable investments. Both PAMM trader and PAMM investor can use the option.
What is rollover in InstaForex PAMM system?
Rollover is an option that allows taking profit not withdrawing the investment. When the rollover is activated, a PAMM investor and a PAMM trader receive their profit according to the profit allocation ratio.
Can a PAMM trader deactivate the PAMM service (remove account from the monitoring list)?
If you want to register with the PAMM system as another user (PAMM investor or PAMM trader), you have to open a new trading account. InstaForex Company does not set any limits to the number of opened trading accounts in one name. Soon we will add the Remove Account from Monitoring function.
Can I invest a bonus in a PAMM trader account?
You can invest only the Welcome bonus 30% in a PAMM trader account.
Which personal data of a PAMM trader is available to a PAMM investor?
A PAMM investor can see the following information about the PAMM trader in Monitoring on default: account number, project name, ICQ and YM, and the name and email of a trader if he shows it. Additional information is available after investing.
Which personal data of a PAMM investor is available to a PAMM trader?
A PAMM trader sees the account number of the investor, his phone number and email registered in the PAMM system.
Can a PAMM trader account get a bonus?
Yes, a PAMM trader can get a bonus.
Can an account with a bonus be registered as PAMM trader account? And what is the destiny of the bonus?
An account with a bonus can be registered as PAMM trader account. The bonus will not be cancelled and will be recorded as PAMM trader's funds.
If an investor replenishes his account, receives bonus and then invests funds, will the bonus be cancelled?
The Welcome bonus shall not be cancelled. You are allowed to invest your bonus. Yet, if certain part of the bonus has been left on the account after the investment, this part shall be cancelled until the refund of the investment.
Where an investor can see the commission rate set by the trader?
In Monitoring. If his investment request was accepted, the trader commission rate will also available in the My Investments section of PAMM Cabinet.
When the funds deposited by the account holder will be displayed in PAMM Monitoring?
On average, new deposit appears on the chart within 2-3 hours (refreshment once in 3 hours) after it was credited to the account and within 5-10 minutes in Monitoring (exclusively of the chart).
Does a partner receive an affiliate commission for trading of his client (who became a PAMM trader) with the invested funds?
Yes, according to the normal procedure.
How the loss is divided between the trader and investor? Proportionate to their shares participating in trading or in accordance with the profit allocation?
The loss is divided proportionate to the investor and trader shares in the account. Trader commission rate is not important in this case.
When will the funds withdrawn from the PAMM account become available for transfer within InstaWallet?
The funds withdrawn from the PAMM account will become available 12 hours after being credited to your account.
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What is the ForexCopy system?
The ForexCopy system provides for copying deals of a trader in a real time mode and opening them automatically on the account of a follower. ForexCopy followers can adjust the number of trades, set the preferred ratio of lots and trading instruments to copy deals on from a certain ForexCopy trader.
Can I, as a ForexCopy follower, choose instruments and the ratio of lots for trades to copy to my account?
Yes, you can. You can copy all the trades or just trades on the instruments you chose.
When does a ForexCopy trader receive commission for his trades that has been copied?
The commission is credited to a ForexCopy trader right after either he or a ForexCopy follower cancels the subscription. If a ForexCopy trader has chosen the option of daily subscription, he will be paid the commission every day, at 23:30 GMT+2.
Can I, being a ForexCopy follower, cancel a trade copied if I consider it potentially unprofitable?
You can close it in MetaTrader, but it is impossible to cancel it.
Is an application for subscription approved automatically or personally by a ForexCopy trader?
It is a ForexCopy trader who decides whether to approve applications for copying his trades automatically or manually. If the application is not approved within 72 hours, it is cancelled automatically.
How fast are trades copied within the ForexCopy system?
There might be a delay of 15 seconds maximum, but orders copied are always identical to those opened on the account of a ForexCopy trader.
Why is the list of currency pairs to choose from so small?
The list contains the most popular trading instruments only. If you select the All InstaForex Trading Instruments option, trades on all the instruments employed by a trader will be copied, including futures, stocks, and so on.
A ForexCopy trader changed the commission after I had subscribed to his deals. Shall I pay the initially set commission or the new one?
You will pay the commission you initially agreed to pay until the end of your subscription period. However, new followers of this ForexCopy trader will pay the newly set commission.
Will the order settings of a follower be changed if a trader modifies the order copied?
Yes, the order settings of a ForexCopy follower will be changed as well.
If a ForexCopy follower lacks money to pay the commission to a ForexCopy trader, does it mean that a trader will not get it at all?
In case a ForexCopy follower does not have sufficient funds to pay a ForexCopy trader the commission, all his funds will be debited from his account to cover the commission. If there is still a sum to be paid, it will be fixed by the system and debited as soon as a ForexCopy follower replenishes his account, no later than 72 hours after the subscription period expires.
Can I unsubscribe from the deals of a ForexCopy trader?
Yes, you can, provided you closed all his deals copied and currently open on your account.
Can a ForexCopy trader unsubscribe a ForexCopy follower from his deals?
Yes, a ForexCopy trader can unsubscribe a ForexCopy follower from his deals provided all the deals copied to the follower’s account are closed, and the commission paid by the follower is more than 0.
How a pending order is copied to a ForexCopy follower account?
The pending order is copied to the ForexCopy follower account when it is executed on the ForexCopy trader account.
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When is option trading available?
Option trading is available from 00:01 (GMT+02) Monday to 23:50 (GMT+02) Friday except for days off on Forex.
Are there any daily limits on buying options?
There are no limits on the number of options or total value of options per day.
What accounts (with regards to account currency) are available for option trading?
Option trading is available on accounts in USD, EUR, and RUR.
What is the maximum and minimum option value?
The minimum and maximum option values on USD accounts are $1 and $1,000, respectively. On EUR accounts, EUR 1 and EUR 1,000. On RUB accounts, the minimum value is RUB 30 and the maximum value is RUB 15,000.
Where do the option prices come from?
The option price is the candlestick open price from the InstaForex-USA live account server.
Can I cancel the purchased option?
You can cancel the purchased option 3 minutes before its activation with 10% fee. You cannot cancel the option after it is activated.
What if the activation price is equal to the closing price?
If the activation price is equal to the closing price, the option is recorded as losing because the specified term has not become true.
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Where can I verify my account?
You can verify it in the Client cabinet -> Account settings section -> Verify account.
How long does it take to verify an account?
Account verification can take up to 72 working hours.
Is it necessary to verify an account?
In compliance with InstaForex Public Offer Agreement, verification of a real trading account is optional and for your consideration. This procedure is not required to be passed by every client opening an account. Yet, it is obligatory for activation of certain services offered by the Company.
Are depositing and withdrawing available for unverified accounts?
Yes, you can deposit and withdraw funds from your unverified accounts without any obstacles.
What documents are required for account verification?
Any identifying documents are accepted. A passport (ID) or a driving licence are preferred though.
What is the minimum/ maximum size of a scanned document copy is accepted for verification?
There is no minimum scanned document copy as such. But the document is to be of high quality, so that its data could be easily read. The maximum size is 2 MB.
The document is not accepted for verification in the following cases: the scanned document copy is of low quality. You sent the document that is unsuitable for verification (no photo and your full name). The document you sent was already used for the first level of verification.
An error occurred when I was trying to upload the document, what shall I do?
If you get an error message and your document fails to be uploaded, please send detailed information about the error to support@instaforex.com, specify the number of your account and attach the screenshots of the error page. You can also try to verify your account using another Internet browser.
What are the advantages of account verification?
If you passed all verifications steps, you can employ supplementary services offered by the Company that are not available for unverified accounts.
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Wie kann ich verdienen, wenn ich mit dem Mindestbetrag auf dem FOREX-Markt meine Arbeit beginne?
Das hangt von Ihrer Erfahrung ab. Der Handel auf dem Wahrungsmarkt ist nicht nur mit dem moglichen Gewinn, sondern auch mit einem gewissen Risiko des Anlagenverlustes verbunden, was bei der Beschlussfassung von der Seite des Handlers unbedingt berucksichtigt werden sollte. Nur so konnen Sie Ihre Risiken und Ihren Professionalismus einschatzen. Die Handelsbedingungen von InstaForex sind so entwickelt, damit jeder Kunde diesen Weg vom Einsteiger bis zu einem Profi maximal einfach und schnell durchmachen kann.
Was ist eine Unterstutzungs- bzw. Widerstandsebene?
Die Unterstutzungsebene ist eine Ebene unter dem laufenden Kurs, von der aus der Kurs voraussichtlich nach oben steigen kann. Die Widerstandsebene ist die Ebene uber dem laufenden Kurs, von der aus der Kurs sich voraussichtlich nach unten entwickelt.
Was ist ein Trailing-Stop?
Wenn Sie die Funktion Trailing-Stop (z. B. fur Х Punkte) einsetzen, dann erfolgt folgendes: das Terminal fuhrt keine Operation aus, bis der Gewinn fur diese Position Х Punkte erreicht (die angegebene Hohe von diesem Trailing-Stop). Danach platziert das Terminal einige Stop-Loss-Order auf dem Abstand Х Punkte von dem laufenden Preis (in diesem Fall auf dem verlustlosen Niveau). Nach dem Erhalt der Quotierung, bei der der Abstand zwischen dem laufenden Preis und der platzierten Stop-loss-Order uber Х Punkte liegt, sendet das Terminal einen Befehl fur die Veranderung der Stop-Loss-Order fur den Abstand um Х Punkte von dem laufenden Preis, d.h. eine Stop-loss-Order folgt dem laufenden Preis mit dem Abstand um Х Punkte. Auf diese Weise ist die Funktion Trailing-Stop ein bestimmter Algorithmus fur die Verwaltung der Stop-loss-Order – „Bewegung zusammen mit dem Preis fur die Erzielung des Gewinns“. Wichtig! Die Funktion Trailing-Stop funktioniert nur dann, wenn Ihr Handelsterminal aktiviert ist und an unseren Server via Internet angeschlossen ist.
Was bedeutet eine Profitfigur oder Figur einer Preisbewegung?
Als eine Profitfigur wird ofters 100 Punkte Gewinn genannt. Als eine Figur der Preisbewegung wird eine Veranderung um 100 Punkte genannt. Au?erdem werden auch runde Preise als Figuren bezeichnet, z.B. der Ausdruck „EURUSD steigt uber die 17. Figur " bedeutet, dass der Kurs uber die Marke 1.1700 gestiegen ist.
What is the stock exchange working hours?
Stock exchange opens on Sunday at 23:00 (GMT+00) and closes on Friday at 23:00 (GMT+00).
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